PC Restarts randomly - Critical Error: Kernel-Power ID 41

asked 2022-06-16T05:42:42.56+00:00
Gogrizgo01 1 Reputation point

Hello,
I built my gaming PC roughly two years ago and has run flawlessly until now. For the past few months it will randomly just restart. It first happened when I was downloading Star Wars The Old Republic, and it crashed during the installation. Since then it does it off and on. No BSOD, no warning errors before crash, my monitors just go black and the reboot process starts (or on a couple occasions I need to flip the switch on the back as even pressing the reset/holding power button will not turn it off)

I at first thought it was possibly and update issue, so ran all my windows updates, updated my GPU, and updated Motherboard. Restarts were still happening. No particular trigger, nor time window; sometimes it was once nightly, sometimes it will be a few days in between, some times a couple times a night. Looking into possible overheating issues would push my PC and keep and eye on GPU, CPU and PSU heat levels, by playing high graphic games, running 3D design software etc, all temps would increase but not to crash worth levels. Even held the GPU at 97% work load for a few min and no crash. And generally it crashes when I'm doing something not very tedious to the system. I.E. Surfing Facebook, left screen idle on CURA 3d slicing progam, playing moderate game graphics wise. Most recently I did a complete system reset to factory settings, thinking maybe I had a corrupted file or something, especially since the first one happened when downloading a game. It seemed like it worked, went 4-5 days with now issue and then crashed again last night, one where I had to flip the switch on the back of the PC. A friend mentioned possible faulty PSU as well? But my RGB lights never shut off. The monitors just go black and the system restarts but my RGB stay on the whole time, the most recent crash the lights stayed on, but they froze (not doing flashing rainbow for example) just stopped where they were at when the restart happened. Read somethings saying something possibly to do with ICUE? Or even maybe Faulty RAM?
One more thing of note is in AMD Ryzen Master my EDC(CPU) Almost always is showing 95%-96% of 140A, Limit of 255A. At idle/AFK it will drop down to around 85%. I have even changed the power settings from AMD (Recommended) to Balanced (recommended) The only thing that changes it way down is power saver mode (drops to 32%), but then gaming suffers. Not sure if that helps or means anything, because I don't know what it means lol.
I am not the most techy guy, but I feel I've done a lot of the basics, so I am at my wits end, and am reaching out for help now. Below are my computer specs, as well as the information from event viewer following the restart of the most recent restart. Any help is appreciated, but don't be afraid to speak to my like I'm 5 so I can understand haha. Thanks in advance.

CPU: AMD Ryzen 7 2700X 3.7 GHz 8-Core Processor
Motherboard: Asus ROG STRIX B450-F GAMING ATX AM4 Motherboard
Memory: Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
Storage: Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Video Card: MSI GeForce GTX 1660 Ti 6 GB VENTUS XS OC Video Card
Case: Corsair SPEC-OMEGA RGB ATX Mid Tower Case
Power Supply: SeaSonic FOCUS Plus Gold 550 W 80+ Gold Certified Fully Modular ATX Power Supply
Operating System: Microsoft Windows 10 Home OEM 64-bit
Case Fan: Corsair LL120 43.25 CFM 120 mm Fans 3-Pack
Monitor: ASUS VG278QR 27” Gaming Monitor 165Hz Full HD w/ GSYNC
Montior: Acer KG221Q 24" Monitor

Error:
Critical:
Log name: System
Source: Kernel-Power
Event ID: 41
Level: Critical
User: System
OpCode: Info
Logged 6/14/2022 11:15:10 PM
Task Category: (63)
Keywords: (70368744177664), (2)

Details:

  • <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  • <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2022-06-15T06:15:10.6610676Z" />
    <EventRecordID>1087</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-88R1A25</Computer>
    <Security UserID="S-1-5-18" />
    </System>
  • <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">27</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    </EventData>
    </Event>
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. answered 2022-06-17T14:08:10.537+00:00
    EckiS 806 Reputation points

    Kernel-Power ID 41 is almost always a hardware problem.
    you should probably ask in a hardware related forum for your motherboard.
    Did you already run a CPU stress test?
    A relative had random shutdowns: starting Prime95 (using all cores) it took only 5 seconds to crash the system, proving that either the CPU or mainboard were faulty.


  2. answered 2022-06-17T14:25:41.73+00:00
    William Lozano 1 Reputation point

    Did you try disabling some needed hardware?, for this testing, you have to disable the driver, you mustn't uninstall it and be sure that your pc is not damaged.

    First, disable gpu or vga driver, you will lose shared memory and have some issues with games and videos, but you should not get kernel power issue anymore.

    Your problem would be the biggest bug in modern windows, if an issue can be traced to a faulty driver, then, a hardware is not compatible with your windows, because windows developers won't fix hardware issues if drivers are quite old.