Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Encrypted message doesn't show correctly in sent items
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Nate Greene
1
Reputation point
I have a user in my organization that sends a daily encrypted email to certain recipients. She usually replies to the email daily to cut down on having to recreate it. For a few days, the encrypted, sent email didn't show correctly. It had an attached .rpmsg file and the subject showed:
"This message is protected with Microsoft Information Protection. You can open it using Microsoft Outlook, which is available for iOS, Android, Windows, and Mac OS. Get Outlook for your device here: <weblink>
Microsoft Information Protection allows you to ensure your emails can't be copied or forwarded without your permission. Learn more at <weblink>"
I assume this happened as she replied to her original encrypted email too many times. Can you share any insight? She was able to resolve the error by creating an entirely new encrypted email and sending that (which showed correctly in her sent items).
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Faery Fu-MSFT 18,976 Reputation points Microsoft Vendor2022-06-17T06:21:37.677+00:00 Hi @Nate Greene ,
"This message is protected with Microsoft Information Protection. You can open it using Microsoft Outlook, which is available for iOS, Android, Windows, and Mac OS. Get Outlook for your device here: <weblink>
According to my search, I have found a similar thread, it seems to be a question about Azure Information Protection.
So it is recommended you verify that Azure Rights Management is active.More information in this the documentation for your reference: https://learn.microsoft.com/en-us/microsoft-365/compliance/set-up-new-message-encryption-capabilities?view=o365-worldwide
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Nate Greene 1 Reputation point
2022-06-17T16:40:14.703+00:00 Unfortunately, that's not quite what I'm looking for. All of the recipients can see the message normally. The sender is the only one that cannot see it in their sent items. Creating a new message and encrypting it solves the problem. I just want to know if this is a glitch with Outlook or if she's doing something wrong.
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