Does it also crash when you uninstall OpenVPN?
tap_ovpnconnect.sys is a third party driver.
Crash Win 10 MiniDump
Hello ,
Please, can someone help me how to identifify the root cause of this crash !
icrosoft (R) Windows Debugger Version 10.0.25111.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\061822-9453-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff8036a600000 PsLoadedModuleList = 0xfffff803
6b22a2b0
Debug session time: Sat Jun 18 12:37:16.986 2022 (UTC + 1:00)
System Uptime: 0 days 0:11:15.700
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
...................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff8036a9f7dd0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc704
18fadc40=000000000000001e
0: kd> !analyze -v
**
Bugcheck Analysis
**
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common BugCheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8036f3c321d, The address that the exception occurred at
Arg3: ffffc70418faec78, Parameter 0 of the exception
Arg4: ffffc70418fae4b0, Parameter 1 of the exception
Debugging Details:
------------------
WARNING: Unable to verify timestamp for tap_ovpnconnect.sys
Either you specified an unqualified symbol, or your debugger
doesn't have full symbol information. Unqualified symbol
resolution is turned off by default. Please either specify a
fully qualified symbol module!symbolname, or enable resolution
of unqualified symbols by typing ".symopt- 100". Note that
enabling unqualified symbol resolution with network symbol
server shares in the symbol path may cause the debugger to
appear to hang for long periods of time when an incorrect
symbol name is typed or the network symbol server is down.
For some commands to work properly, your symbol path
must point to .pdb files that have full type information.
Certain .pdb files (such as the public OS symbols) do not
contain the required information. Contact the group that
provided you with these symbols if you need this command to
work.
Type referenced: ExceptionRecord
Either you specified an unqualified symbol, or your debugger
doesn't have full symbol information. Unqualified symbol
resolution is turned off by default. Please either specify a
fully qualified symbol module!symbolname, or enable resolution
of unqualified symbols by typing ".symopt- 100". Note that
enabling unqualified symbol resolution with network symbol
server shares in the symbol path may cause the debugger to
appear to hang for long periods of time when an incorrect
symbol name is typed or the network symbol server is down.
For some commands to work properly, your symbol path
must point to .pdb files that have full type information.
Certain .pdb files (such as the public OS symbols) do not
contain the required information. Contact the group that
provided you with these symbols if you need this command to
work.
Type referenced: ContextRecord
Either you specified an unqualified symbol, or your debugger
doesn't have full symbol information. Unqualified symbol
resolution is turned off by default. Please either specify a
fully qualified symbol module!symbolname, or enable resolution
of unqualified symbols by typing ".symopt- 100". Note that
enabling unqualified symbol resolution with network symbol
server shares in the symbol path may cause the debugger to
appear to hang for long periods of time when an incorrect
symbol name is typed or the network symbol server is down.
For some commands to work properly, your symbol path
must point to .pdb files that have full type information.
Certain .pdb files (such as the public OS symbols) do not
contain the required information. Contact the group that
provided you with these symbols if you need this command to
work.
Type referenced: ExceptionRecord
Either you specified an unqualified symbol, or your debugger
doesn't have full symbol information. Unqualified symbol
resolution is turned off by default. Please either specify a
fully qualified symbol module!symbolname, or enable resolution
of unqualified symbols by typing ".symopt- 100". Note that
enabling unqualified symbol resolution with network symbol
server shares in the symbol path may cause the debugger to
appear to hang for long periods of time when an incorrect
symbol name is typed or the network symbol server is down.
For some commands to work properly, your symbol path
must point to .pdb files that have full type information.
Certain .pdb files (such as the public OS symbols) do not
contain the required information. Contact the group that
provided you with these symbols if you need this command to
work.
Type referenced: ContextRecord
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 10468
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 27595
Key : Analysis.Init.CPU.mSec
Value: 499
Key : Analysis.Init.Elapsed.mSec
Value: 2715
Key : Analysis.Memory.CommitPeak.Mb
Value: 101
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
FILE_IN_CAB: 061822-9453-01.dmp
BUGCHECK_CODE: 1e
BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff8036f3c321d
BUGCHECK_P3: ffffc70418faec78
BUGCHECK_P4: ffffc70418fae4b0
EXCEPTION_PARAMETER1: ffffc70418faec78
EXCEPTION_PARAMETER2: ffffc70418fae4b0
WRITE_ADDRESS: fffff8036b2fb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
ffffc70418fae4b0
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: OpenVPNConnect.exe
STACK_TEXT:
ffffc70418fadc38 fffff803
6ab0fd4f : 000000000000001e ffffffff
c0000005 fffff8036f3c321d ffffc704
18faec78 : nt!KeBugCheckEx
ffffc70418fadc40 fffff803
6aa10866 : ffffc70418fae4b0 fffff803
6a9342d5 ffffc70418faeeb0 fffff803
6f3c321d : nt!KiFatalFilter+0x1f
ffffc70418fadc80 fffff803
6a9cd4af : fffff80300000002 fffff803
6a6ca590 ffffc70418fa9000 ffffc704
18fb0000 : nt!KeExpandKernelStackAndCalloutInternal$filt$0+0x16
ffffc70418fadcc0 fffff803
6aa00c8f : fffff8036a6ca590 ffffc704
18fae2a0 fffff8036a9cd410 00000000
00000000 : nt!_C_specific_handler+0x9f
ffffc70418fadd30 fffff803
6a8dd7b7 : ffffc70418fae2a0 00000000
00000000 ffffc70418faf490 fffff803
6a827328 : nt!RtlpExecuteHandlerForException+0xf
ffffc70418fadd60 fffff803
6a8dc3b6 : ffffc70418faec78 ffffc704
18fae9b0 ffffc70418faec78 00000000
00000001 : nt!RtlDispatchException+0x297
ffffc70418fae480 fffff803
6aa09eac : ffffc70418fae974 00000000
00000000 ffffb58d28af25f0 ffffb58d
25bfb720 : nt!KiDispatchException+0x186
ffffc70418faeb40 fffff803
6aa05be0 : ffffb58d3818ebc0 00000000
00000000 ffffc70418faf350 ffffeec7
7c9db9b6 : nt!KiExceptionDispatch+0x12c
ffffc70418faed20 fffff803
6f3c321d : ffffb58d25bad920 ffffb58d
00b7c1a0 0000000000400000 ffffb58d
37bb8030 : nt!KiGeneralProtectionFault+0x320
ffffc70418faeeb0 fffff803
6f400f89 : 0000000000000000 ffffb58d
26089111 0000000000000020 00000000
00000000 : ndis!ndisNblTrackerTransferOwnershipInternal+0xa1
ffffc70418faef30 fffff803
6f463274 : ffffb58d25bad920 ffffb58d
00b70000 0000000000000000 00000000
00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x3f219
ffffc70418faf010 fffff803
6f462f38 : ffffb58d00b7c1a0 fffff803
00000000 ffffc70400000000 ffffc704
00000000 : ndis!ndisMIndicateSplitNblChain+0x320
ffffc70418faf0b0 fffff803
6f3c1d56 : ffffb58d37581801 ffffc704
18faf298 ffffc70418faf200 ffffc704
18faf200 : ndis!ndisMIndicateReceiveNblsWithThrottling+0x38
ffffc70418faf0f0 fffff803
6f3fde5b : ffffb58d00b7c1a0 ffffb58d
33ab4400 ffffb58d00d07a00 fffff803
6a82729d : ndis!ndisMTopReceiveNetBufferLists+0x2b6
ffffc70418faf170 fffff803
6f403a81 : 0000000000000000 ffffb58d
1a83daa0 0000000000000000 ffffb58d
37bb8030 : ndis!ndisInvokeNextReceiveHandler+0x4b
ffffc70418faf240 fffff803
6f3c804e : ffffb58d1a83daa0 ffffb58d
1a83daa0 fffff80300000000 00000000
00000001 : ndis!ndisFilterIndicateReceiveNetBufferLists+0x3c611
ffffc70418faf2f0 fffff803
6f94131c : ffffb58d1a841010 00000000
00000001 0000000000000000 00000000
00000001 : ndis!NdisFIndicateReceiveNetBufferLists+0x6e
ffffc70418faf330 fffff803
6f3c7ef1 : ffffb58d00000001 ffffb58d
37bb8030 0000000000000000 00000000
00000001 : wfplwfs!LwfLowerRecvNetBufferLists+0x17c
ffffc70418faf3f0 fffff803
6f3d837e : ffffb58d36f0f080 ffffc704
18faf5c1 ffffc70418faf5a0 00000000
00000000 : ndis!ndisCallReceiveHandler+0x61
ffffc70418faf440 fffff803
6a827328 : ffffc70418faf5c1 ffffb58d
1a83daa0 ffffb58d00000000 00000000
00000002 : ndis!ndisDataPathExpandStackCallback+0x3e
ffffc70418faf490 fffff803
6a82729d : fffff8036f3d8340 ffffc704
18faf5a0 ffffb58d37bb8030 00000000
00000000 : nt!KeExpandKernelStackAndCalloutInternal+0x78
ffffc70418faf500 fffff803
6f3fe04c : ffffffffffffffff ffffb58d
34609080 0000000000000230 00000000
001f0003 : nt!KeExpandKernelStackAndCalloutEx+0x1d
ffffc70418faf540 fffff803
6f3c4a94 : 000000000000a8ec 00000000
00000000 ffffb58d00b7c1a0 00000000
00000000 : ndis!ndisInvokeNextReceiveHandler+0x23c
ffffc70418faf610 fffff803
83b138e9 : ffffb58d316f84a0 ffffb58d
316f84a0 ffffb58d1b11c010 00000000
0000000e : ndis!NdisMIndicateReceiveNetBufferLists+0x104
ffffc70418faf6a0 ffffb58d
316f84a0 : ffffb58d316f84a0 ffffb58d
1b11c010 000000000000000e 00000000
00000000 : tap_ovpnconnect+0x38e9
ffffc70418faf6a8 ffffb58d
316f84a0 : ffffb58d1b11c010 00000000
0000000e 0000000000000000 00000000
000000db : 0xffffb58d316f84a0 ffffc704
18faf6b0 ffffb58d1b11c010 : 00000000
0000000e 0000000000000000 00000000
000000db fffff8036f48a378 : 0xffffb58d
316f84a0
ffffc70418faf6b8 00000000
0000000e : 0000000000000000 00000000
000000db fffff8036f48a378 ffffb58d
316f84b8 : 0xffffb58d1b11c010 ffffc704
18faf6c0 0000000000000000 : 00000000
000000db fffff8036f48a378 ffffb58d
316f84b8 ffffb58d`371f8670 : 0xe
SYMBOL_NAME: ndis!ndisNblTrackerTransferOwnershipInternal+a1
MODULE_NAME: ndis
IMAGE_NAME: ndis.sys
IMAGE_VERSION: 10.0.19041.1526
STACK_COMMAND: .cxr; .ecxr ; kb
BUCKET_ID_FUNC_OFFSET: a1
FAILURE_BUCKET_ID: AV_ndis!ndisNblTrackerTransferOwnershipInternal
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {5a474211-c9ae-b2b1-d319-6f39fd26310b}
Followup: MachineOwner
---------
Regards
6 answers
Sort by: Most helpful
-
EckiS 821 Reputation points
2022-06-18T14:50:45.493+00:00 -
T. Kujala 8,696 Reputation points
2022-06-18T15:00:23.92+00:00 Hi @Roberto Fonte ,
It's hard to say the root case. I recommend you to install the latest network drivers.
-
Roberto Fonte 1 Reputation point
2022-06-18T15:07:58.627+00:00 @EckiS ,
It crash only when i try to connecto to the VPN
I already install the last driver :( ... Install and reinstall a lot of time even the OpenVpn and Tap network driver.
Thanks
-
T. Kujala 8,696 Reputation points
2022-06-18T15:26:46.18+00:00 Your computer's Windows version has outdated.
You could install the latest update and check if it helps. Hopefully, it solves the problem even if the os version is not the reason.
-
Roberto Fonte 1 Reputation point
2022-06-18T15:33:08.733+00:00