Microsoft Authenicator No Longer Works due to school email account being disabled

User10908070 1 Reputation point
2022-06-21T04:56:51.407+00:00

I used Microsoft Authenticator app for 2 Factor-Authentication (2FA). However, I used my University email address to sign up for Microsoft Authenticator. Fast forward to today, my school account expired and now I cannot login to accounts that require 2FA. For example, my instagram account requires 2FA through the code from the Microsoft Authenticator app, however since my school account got disabled, I can no longer access the necessary 2FA code to login to my account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Marilee Turscak-MSFT 37,141 Reputation points Microsoft Employee
    2022-07-07T16:37:34.78+00:00

    Hi @User10908070 ,

    If you need to change your email address on your account page, you can follow the steps in this article to update the verification method: https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

    You'll need to go to My Apps > click on your profile in the top right corner and select "View Account" > Security info. There you can change your default sign-in method.

    If you cannot sign into your account page because of not receiving the sign in code, I'm sorry to say that forum engineers will not have access to get into your account to help with this and you will need to ask the admin of your organization for help resetting your authority information from the Help Desk.

    If you are able to get into Instagram through a different MFA method, you can update the Authenticator settings there as well.

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    If the information provided was helpful to you, please remember to "mark as answer" so that others in the community with similar questions can more easily find a solution.

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