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Hi,
Good day.
Thank you for posting to the Microsoft Community. We are glad to assist.
May I know what version of Outlook you have? What version of Outlook do I have? - Microsoft Support
To help us narrow down the issue you are facing kindly try the troubleshooting steps below:
Check Your Internet Connection:
- Ensure that you have a stable internet connection. Sometimes translation services require an active connection.
Check Translation Settings:
- In Outlook, go to Settings > View All Outlook Settings.
- Open Email > Message Handling.
- Scroll down to the Translation section and turn on "Always Translate".
Remove and Re-add Translator Add-in:
- Remove the Translator add-in from Outlook and then re-add it.
- If you’re using an Office 365 business account, consider running the Microsoft Support and Recovery Assistant tool to check for any client issues.
Repair your Outlook:
Repair an Office application - Microsoft Support
Uninstall and Reinstall Office 365 (if needed):
- If none of the above steps work, consider uninstalling Office 365 completely.
- Visit the Office 365 web portal to download and install the latest version.
Remember to test the translator after each step to see if the issue is resolved.
Please do not hesitate to contact me with any questions or concerns. I look forward to hearing from you.
Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Best regards,
Community Moderator