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How to fix Wi-Fi connection on Hp envy x360?

Anonymous
2022-11-30T05:59:16+00:00

The device does recognise the Wi-Fi but doesn't connect. I have already tried the following;

  1. Ran the Internet Connection Troubleshooter.
  2. Enabled the Wi-Fi Adapter in Network Connections.
  3. Updated the Network Adapter Drivers.
  4. Reinstalled the Network Adapter Device.
  5. Performed a Network Reset.
  6. Reset Network Device and Network Stack Using Command Prompt.
  7. Checked For Windows Updates.

After all of the above, the error message that still persists is ''There might be a problem with the driver for the Wi-Fi adapter''

The systems information is below;

Microsoft Edge | Browser extensions | Windows 11

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-11-30T06:37:20+00:00

    Hi, I'm Robinson, and I’m happy to help you today.

    This could be a problem with the driver version. Please attach a screenshot of the device status, driver version, and hardware ids to help to identify what is causing the problem.

    1-Right-click on Start then click on Device Manager

    2-Click to expand the Network adapters

    3-Right-click on the Wifi adapter and click on properties

    4-Take a screenshot of the General and Driver tab

    5-Click on the Details tab and change the property to "Hardware id"

    9 people found this answer helpful.
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  2. Anonymous
    2022-11-30T12:06:16+00:00

    Please receive the information requested

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  3. Anonymous
    2022-12-01T05:51:17+00:00

    There is a new version of the driver on the Intel website released on 11/15/2022. The installation of the latest version of the driver should fix this problem. You can download the latest driver at this link.

    https://www.intel.com/content/www/us/en/downloa...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    2 people found this answer helpful.
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  4. Anonymous
    2022-12-01T15:40:05+00:00

    I downloaded the requested driver and the device still refuses to connect to the internet. The following is the driver I installed;

    2 people found this answer helpful.
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  5. Anonymous
    2022-12-02T05:47:10+00:00

    There is a new version of the Bios on the HP website released on Oct 28, 2022. This version has updates for Intel components and should fix the wifi problem. You can download the latest Bios version at this link.

    https://support.hp.com/us-en/drivers/selfservic...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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