Unable to access internet Via Mobile hotspot in in windows 10

Question

Hi,

We're currently encountering an issue with Windows 10 where connecting to WiFi through mobile hotspots results in a "Connected, No Internet" status. Strangely, the hotspot device has internet access and successfully connects with other devices. This problem seems to be specific to connecting via mobile hotspot, and can accessing the internet through a router works without any issues.

We've attempted various troubleshooting steps, including running network commands like netsh, IP release, flushdns, and resetting the network settings,driver update. Despite our efforts, the problem persists.

If anyone has insights or suggestions on what might be causing this issue, your advice would be greatly appreciated.

Thanks,

Answer 1

Hi Robin Kuniyil Padikkal2，

Welcome to Microsoft Community

The issue you're encountering with Windows 10, where it shows a "Connected, No Internet" status when connecting via a mobile hotspot, can be frustrating. Since you've already tried some common troubleshooting steps like running network commands and updating drivers without success, here are a few steps you might consider:

1. Check Mobile Hotspot Settings:
   • On your mobile device, go to the hotspot settings. This is usually found in the network or connections section of your phone's settings.
   • Ensure that the hotspot is enabled and is configured to allow all devices to connect.
   • Check for any settings that might restrict the types of devices that can connect, such as allowed devices lists, and make sure your Windows 10 device is not blocked.
2. Inspect Data Limits on Mobile Hotspot:
   • On your mobile device, check if there's a data limit set for the hotspot usage. This is typically found in the hotspot settings.
   • If there is a data limit, ensure that it hasn't been exceeded. If it has, either increase the limit or reset it.
3. Change DNS Settings on Windows 10:
   • Open Control Panel and go to Network and Internet > Network and Sharing Center.
   • Click on your Wi-Fi network name.
   • In the Wi-Fi Status window, click on Properties.
   • Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
   • Choose “Use the following DNS server addresses” and enter the DNS addresses (e.g., Google DNS: Preferred DNS server as 8.8.8.8 and Alternate DNS server as 8.8.4.4).
   • Click OK to save changes.
4. Reset TCP/IP Stack:
   • Open Command Prompt as an administrator.
   • Type netsh int ip reset and press Enter.
   • Restart your computer after the command executes.
5. Network Adapter Reset in Device Manager:
   • Right-click on the Start button and select Device Manager.
   • Expand the “Network adapters” section.
   • Find your wireless network adapter, right-click on it, and select “Uninstall device.”
   • After uninstalling, restart your computer. Windows will automatically reinstall the driver.
6. Check Firewall and Antivirus Settings:
   • Open your antivirus or firewall program.
   • Look for settings related to internet or network access.
   • Temporarily disable the firewall/antivirus or set exceptions for your Wi-Fi network to check if it resolves the issue. Disclaimer: Follow these steps to temporarily turn off real-time Microsoft Defender antivirus protection in Windows Security. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn on it immediately once issue fixed.

Thank you for your patience and understanding! If you have any questions, feel free to leave us a message.

Sincerely

Manson | Microsoft Support Specialist