Word documents blurring

Question

Hello,

I have a user with an issue with Word documents that will blur after being open for a while.

Things I've tried:

• Updated device drivers and firmware
• Updated Windows and Office
• Disabled all add-ins
• Used SaRA to uninstall and reinstall Office

Things to note about the user's usage:

• Always has at least 3 documents open at once
• Happens to docs shared to him via OneDrive/Sharepoint, docs he creates from scratch, and docs from email attachments
• His workaround is to close the document and re-open it. Sometimes this fails, so he emails a copy to himself and works out of the copy
• Sometimes the documents will blur after 30 minutes, sometimes they blur after a few hours

Example of the issue:

What could be causing this issue and how can it be resolved?

All the best,

Steven

Answer 1

Hi Steven,

Good day! hope you are doing well.

After analyzing the results and conducting further investigation from our end, it appears that this issue may indeed be a bug. To help us address this matter more effectively, I sincerely recommend that you report this directly to our Development Team. You can do so by using this link Word · Community (microsoft.com) or by utilizing the in-app feedback option in Word by navigating to File > Feedback > I Don’t Like Something. We have also reported the issue from our end.

Please be assured that the product development team monitors these reports around the clock, and your feedback will be seen. This is the best way to communicate your needs and help us improve and fix the issue. We hope to see this feature implemented in the future.

Once again, I apologize for any inconvenience caused and appreciate your understanding and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Hey Ralph,

Disabling that scroll setting did not resolve the issue. This is a serious impediment to the user's workflow.

What else can be done to resolve this issue?

All the best,

Steven

Answer 3

Dear Steven,

Good day! hope you are doing well.

After, some investigation from my end noticed that some people were experiencing this issue, and it may be bug. To confirm this could you please try this workaround which is to disable the “Drag two fingers to scroll” on the touchpad feature. Here are the steps:

1. Open the Settings app on your computer.
2. Navigate to Bluetooth & Devices.
3. Select Touchpad.
4. Under the Scroll & Zoom section, find the option for Drag two fingers to scroll.
5. Toggle the switch to Off.

I understand that this might be annoying as this feature is practically essential for day-to-day use. However, for the sake of troubleshooting, could you please test this and check if the issue still persists

Thank you for your understanding and cooperation. We appreciate your patience as we work to resolve this issue.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 4

Hey Ralph,

1. OS version: Windows 11 version 10.0.22631 > device: Windows Surface Pro 4
2. Office info: O365 Business Retail version 16.0.17726.20160

All the best,

Steven

Answer 5

Dear Steven,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry to hear that you’re experiencing issues with Excel/Word Documents saying "Not enough memory or disk space" when opening them as Outlook attachments. I would like to express my sincere apologies for any inconvenience this may have caused you.

We appreciate your understanding that sometimes the initial suggestions may not resolve the problem very soon. However, we can work together to narrow down and resolve the situation. For further clarity, could you please provide me the below information:

1. Could you please provide with the specific windows OS and device you are using?
2. To check whether it is a bug for a specific version of Office, could you please provide a screenshot with the version information as shown below:

Thank you for your understanding and cooperation. We appreciate your patience as we work to resolve this issue.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator