Web Media Extension - Error 0x80073cfb

Question

Several days ago I receive update notification on Microsoft Store for Web Media Extension. I try to install it and get Error 0x80073cfb.

My question is did windows 11 need Web Media Extension? If windows 11 need it can anyone help me how to fix the error?

Thank you.

Best Regards,

Jokerclown

Answer 1

Hi,

I am Sumit here to assist you with this question.

It adds support for some of the most common extensions on the web.

Introducing the Web Media Extension Package with OGG Vorbis and Theora support for Microsoft Edge

https://blogs.windows.com/msedgedev/2017/12/05/...

Can you try installing it manually? Link below:

http://tlu.dl.delivery.mp.microsoft.com/filestr...

Once done, open the file to start installing.

Keep us posted.

Answer 2

I try to install it and failed

Reason:

App installation failed with error message: Deployment of package Microsoft.WebMediaExtensions_1.0.42192.0_x64__8wekyb3d8bbwe was blocked because the provided package has the same identity as an already-installed package but the contents are different. Increment the version number of the package to be installed, or remove the old package for every user on the system before installing this package. (0x80073cfb).

Is there a way to find to find the conflicted package?

Answer 3

I see. Thanks. Let us try fixing the Store app.

Follow these in order:

1. Try Wsreset: First see if Windows Store Reset works. This should Reset Windows 10 Store cache and if there is a problem with cache, this would clear it.

      a.	Open Run dialog box(Win+R)
   
      b.	Type in wsreset and Press Enter
   

2. The next step if Wsreset doesn't help is to Reset the Store app. To do this, follow the steps:

                      a.	Open Run Dialog box( Windows+R key)
   
                      b.	Type in ms-settings:appsfeatures  and Press Enter(Alternatively, Start>Settings>Apps and features)
   
                       c.	Locate Microsoft Store
   
                       d.	Click Advanced Options
   
                       e.	Locate and click Reset Button
   

3. Reset Windows Update components: Resetting Windows update components might also help. Here is an article on how to do that.

               a.	[https://www.yourwindowsguide.com/2015/12/reset-...](https://www.yourwindowsguide.com/2015/12/reset-windows-update.html)
   

4. Check for necessary services: Windows Store is dependent on some Services. Please check if the services are running and Automatic as given below.

            a.	Right-click Start>Run and Type in Services.msc to open Services.
   
            b.	Make sure the status of the following services is Automatic and running
   
                                   i.	Windows License Manager
   
                                   ii.	Background Intelligence Transfer service
   
                                   iii.	Cryptographic Services
   
                                    iv.	Windows Update
   
                                     v.	Windows Store
   

c. If something is not as intended, you can try Restoring default services

                 [https://www.dropbox.com/s/vw3g7llzu6niode/Resto...](https://www.dropbox.com/s/vw3g7llzu6niode/Restore%20services.zip?dl=1)

5. Repair install: The last Restort is a reinstallation of Windows. You can do a repair install, which keeps everything including your apps and files.

                                    a.	[https://www.yourwindowsguide.com/2016/06/how-to...](https://www.yourwindowsguide.com/2016/06/how-to-do-repair-install-using-windows.html)
   

Originally written at https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 4

This doesn't fix the issue

Answer 5

yeah i have the same issue as well.