Windows 11 August 2022 Update Fail

Question

EDIT: ISSUE RESOLVED

Updates that are failing:

2022-08 Cumulative Update for Windows 11 for x64-based Systems (KB5016629)

and

2022-08 Security Update for Windows 11 for x64-based Systems (KB5012170)

Install error - 0x8000ffff and Install error - 0x800f0922

Windows 11 Pro x64

Asus Zenbook UX425IA AMD Ryzen 7 4700U

When booting, I get the "something went wrong" error

I have malwarebytes installed

I attempted a fix in this guide ("clear buggy update files" and "run windows update troubleshooter") but the issue still persists. I also just tried the bottom fix "run DISM and system file checker", and the security update passed, but the cumulative update still failed (sits at 0% for a bit, starts downloading slowly, gets to 25%, then fails). After rebooting now, I do not get the "something went wrong" boot error anymore.

Can someone please help?

SOLUTION:

1. Uninstall Malwarebytes
2. Reboot
3. Run windows update troubleshooter (link)
4. Run CMD as Admin and run the following commands (instructions via David M)
5. Since I ran into an "access denied" error from the commands, I did an InPlace Upgrade (Win11 reinstall)
   1. Link to Win11 ISO to download
   2. Instructions from David M
6. After the win11 reinstall is done, and you're freshly booted, check Windows Update, and attempt to install the updates again. Reboots may be needed to start fresh. i.e. try to download updates and let them finish, even if I get an error, restart, and try again. It may take a while
7. Once everything looks up to date, do another reboot to start fresh, check for updates again, make sure everything is good
8. Re-installed Malwarebyes

Answer 1

Sorry for the delay in reply. I've been offline.

If no further issues occur, it's okay to reinstall Malwarebytes.

Answer 2

Just a quick update before I proceed:

I let both updates fail as mentioned in my previous comment, rebooted in that state, did not get the "something went wrong" error, started up, seem to have installed the security update fine, but the cumulative update failed - however it just says "Download error - 0x800070005" instead of "Install error - 0x8000ffff"

Should I still proceed with your instructions, or do something else?

Answer 3

I've never seen Windows Security interfere with an update.

I believe you will need to do these procedures.

Run the Windows Update Troubleshooter.

https://support.microsoft.com/en-us/windows/win...

If it persists, rename the software distribution folders as instructed below:

1. Open Start and type cmd, right-click on "Command Prompt", and select "Run as administrator".
2. Run the following commands at the Command Prompt one at a time:

net stop bits

net stop wuauserv

net stop cryptsvc

ren %systemroot%\softwaredistribution softwaredistribution.bak

ren %systemroot%\system32\catroot2 catroot2.bak

net start bits

net start wuauserv

net start cryptsvc

3. After all these commands are completed, close the Command Prompt window, restart your computer, and then try to update Windows.

Answer 4

Thank you for the response

I just uninstalled malwarebytes. Then I rebooted, saw the "something went wrong" message again, checked windows updates, and saw both updates still pending. The security update tried first & failed, and the cumulative update also will probably fail - it's been sitting at 0% for a while. Same install errors as before

I double checked and malwarebytes is not installed on the system

Is there something else that would be conflicting? I do still have windows security running

Answer 5

Hi Jaluvshuskies_36.

I'm David, and I'm happy to help you.

Last week I helped another user with this same problem, and the user also uses Malwarebytes.

After several procedures, it was necessary to remove Malwarebytes to be able to install this update. Other users have also reported success in installing these updates after removing Malwarebytes.

Therefore, I suggest you temporarily remove Malwarebytes, preferably using the removal tool provided by the developer. Then try to install these updates.

I'm recommending doing this as I've noticed that even disabled, it seems to continue to impact the system in some ways.

I hope this helps. Feel free to ask back any questions.