My bluetooth headphones are connected, but sound is still coming from the laptop speakers, not the headphones how do I fix this?

Question

My bluetooth headphones are connected, but sound is still coming from the laptop speakers, not the headphones how do I fix this?

Anonymous

My Bluetooth headphones are connected to my laptop, but when I play any type of sound it comes from my laptop speakers instead of the Bluetooth headphones. Is there anyway that I can switch this? It used to work fine and randomly stopped about a month ago.

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Answer 1

Hi AudrianaLindamood,

Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

Try this steps to troubleshoot the issue.

Method 1: Select the Bluetooth device as the default playback device

On your keyboard, press the Windows logo key and type sound. Then click on Sound.
In the Playback tab, click on your Bluetooth device > Set Default. Then click Apply > OK.
Play some music and see if this Bluetooth Connected But No Sound problem gets resolved.

Method 2: Make sure the Bluetooth Support Service is enabled

On your keyboard, press the Windows logo key and R at the same time. Then copy & paste services.msc into the box and press Enter.
Double-click on Bluetooth Support Service.
Select Automatic in the Startup type drop-down menu and then click Start to jumpstart the service. Then click Apply > OK.

Method 3: Reinstall the Bluetooth driver

Press Windows key + X and select “Device Manager”
Expand “Bluetooth” and right-click on the driver.
Select “Uninstall”, check marked “delete the software for the device” and select OK” (after that, you can see there is no “Bluetooth” expansion on "Device Manager")
Select “Update Driver Software”.
Restart the computer.

Method 4: Restart Bluetooth wireless connectivity

From the Start screen, swipe in from the right edge of the screen, and then tap or click Settings.
Tap or click Change PC settings.
Tap or click PC and devices, and then tap or click Bluetooth.
Under Bluetooth, tap or click to turn Bluetooth Off, and then tap or click again to turn Bluetooth On.

Hope it helps.

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