"Dump after return from D3 after cmd" on Surface Go's

Tyler Montney 11 Reputation points
2022-06-23T20:49:44.657+00:00

Got about 100k of these events over the last 30 days from 4 Surface Go's (Gen 2). Some are on AX200's driver version 21.80.2.1 and others 21.110.3.2 (which is the latest). All Windows 10 20H2. I'm assuming it's doing a memory dump after waking. What is causing this? Granted, I haven't heard any user complaints, but some search results indicate sleep issues. I don't want to suppress the events without first investigating.

(The ones on 21.80.2.1 have the latest firmware and Windows Update doesn't list any drivers. Not sure how it gets in this state.)

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  1. S.Sengupta 14,436 Reputation points MVP
    2022-06-30T02:01:16.713+00:00

    What does the dump file shows?

    You may analyze it to find the possible cause.

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  2. Limitless Technology 39,196 Reputation points
    2022-06-30T10:11:29.217+00:00

    Hi Tyler,

    I understand you have a query about "Dump after return from D3 after cmd" on Surface Go's".

    To resolve your query kindly follow the steps provided below.

    Download the System Files or Recovery Image:

    1. Go to the Download a recovery image for your Surface
    2. If you’re signed in with your Microsoft account, you will be prompt to choose the device from the list of devices on your Microsoft Account. If you’re not signed in, choose a product on the drop-down menu and provide the Serial Number of the device.
    3. Once the download is finished, go to the file, right-click and choose Extract all then choose the USB/Flash drive.

    • Perform the USB recovery:

    1. Shutdown the device by pressing/holding the power button for 10 seconds until it’s off.
    2. Insert the USB recovery drive into the USB port.
    3. Press and hold the power button for 20 seconds.
    4. Choose your language options and keyboard layout.
    5. Select Troubleshoot.
    6. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC. If prompted for BitLocker Key, tap Skip this Drive.

    for your reference go to this link https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/crash-dump-files

    Please don't hesitate to message us if you'll still be needing further assistance.

    -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    If the answer is helpful kindly click "Accept as Answer" and upvote it. Thanks.

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