Multiple Office Versions - 2016 is not installed?

Gareth Vorster 1 Reputation point
2022-06-24T08:02:42.323+00:00

Hi all,

I am hoping someone could help with some suggestions around this strange bug I have on an RDS platform.
So the server was running Office 2016 and something broke on it, I was not able to fix it as it would not allow the reinstall and would fail at 90%.
Because of this I changed the solution to run Office 2019 and this installed without an issue, the issue I have now is rather bizarre and I am not sure how I can correct it.

214610-screenshot-2022-06-24-095411.png

As you and see only Office 2019 is installed on the server and there is not Office 2016 installed.

214721-screenshot-2022-06-24-095614.png

So I thought I would see if I can see the OEM registry keys in the Registry and see if removing these as suggested in a few "manual removal if office 2016" articles suggest but these are also no present?

I also loaded "Microsoft Support and Recovery Assistant" to see if this could fix the issue but it is also not able to see the Office 2016?

Any suggestions on what I can try to resolve this would be greatly appreciated.

Kind regards,
Gareth Vorster

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Ceasar Chen_MSFT 4,351 Reputation points Microsoft Employee
    2022-06-27T06:19:54.203+00:00

    Hi, @Gareth Vorster
    You can run CMD, navigate to the path where OSPP.VBS is located (usually in C:\Program Files\Microsoft\ Office\Office16), enter cscript ospp.vbs /dstatus to see if there is an office2016 license displayed.

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