How to create an alert if a rating drops in customer voice satisfaction metric?

Jamie Perez Anacta 1 Reputation point
2020-09-09T13:24:05.67+00:00

23533-satisfaction-metric-with-alert.png23457-my-satisfaction-metric-no-alert.pngI cannot add an alert in my survey in customer voice if a rating drops. I don't see the selection for alert in my customer voice tab

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