Autopilot failure:registering your device for mobile management (failed:3, 0x801C03EA)

Idrish Khan 61 Reputation points
2020-09-10T01:40:54.72+00:00

As title, recently when we enrolled device, Autopilot hang and finally failed at Device preparation.

Any suggestions for such kind of error?

Thanks in advance.

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. CiciWu-MSFT 1,156 Reputation points
    2020-09-10T03:17:42.29+00:00

    This error seems to indicate that the device has a TPM chip that supports version 2.0, but hasn't yet been upgraded to version 2.0.
    Please upgrade the TPM chip to version 2.0.
    If the issue persists, check whether the same device is in two assigned groups, with each group being assigned a different Autopilot profile. If it is in two groups, determine which Autopilot profile should be applied to the device, and then remove the other profile's assignment.
    For more information about how to deploy a Windows device in kiosk mode with Autopilot, see Deploying a kiosk using Windows Autopilot.


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  1. Nick Hogarth 3,411 Reputation points Microsoft MVP
    2020-09-10T03:05:01.657+00:00

    What type of TPM is on the device? This error is a TPM issue.

    In particular:
    This error indicates that TPM attestation failed, causing a failure to join Azure Active Directory with a device token.
    The device has a TPM chip that supports version 2.0, but hasn't yet been upgraded to version 2.0

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