Microsoft authorized service providers

Question

Hi All.  Can anyone tell me if a company in Sydney, Comnet IT Services, phone 1800-861-591 is an authorized Microsoft Service Provider?

Thanks in advance.

Answer 1

Hi Paul,

Is this their site? https://www.comnet.com.au/epages/shop.sf/en_US/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

They don’t look like, nor do they have any signage claiming to be a MS authorized provider. That doesn’t they don’t offer Microsoft products, but I don’t think the two companies are linked.

One way to make sure is to reach out to MS directly.

I have 2 links below - MS support numbers, and the Microsoft Support Virtual Agent

https://support.microsoft.com/en-us/help/405170...

https://support.microsoft.com/en-us

I hope this helps!

• C

Answer 2

Their website doesn't indicate they are Microsoft Service Providers.

What type of services have they claimed to offer on behalf of Microsoft?

Some scammers will pretend to be legitimate businesses in order to avoid raising suspicion.

Microsoft does not call anybody to activate Windows 10:

Warning: There are "Tech Support Scams" pretending to be Windows 10 Support and Activation Technologies. Please be vigilant. Microsoft never calls or emails users to inform them their license is expiring, accounts will be closed or they need access to sensitive information such as passwords or banking information. Neither should you get an email. Learn more in the following article:

PSA: Beware of Windows 10 Activation Tech Support Scams

http://www.groovypost.com/news/beware-of-window...

Report it:

https://www.microsoft.com/reportascam/

Tech support scams - Windows Defender Security ... - Microsoft

https://www.microsoft.com/en-us/wdsi/threats/su...

Protect yourself from tech support scams - Microsoft Support

https://support.microsoft.com/en-us/help/401340...

If you believe sensitive information such as bank passwords might have been compromised, go to another computer and change it immediately. Contact your bank to let them know of any suspicious activities.

Change your other passwords for services such as emails and other important web sites you visit.

Have a notepad near by so you can write down the new passwords.

Enable two factor authentication on your Microsoft Account:

How To Enable Microsoft Two Factor Authentication - groovyPost

https://www.groovypost.com/howto/enable-microso...

Let friends and family know on social media, they should not accept any request begging for money or disclose sensitive information, since someone might be pretending to be you.

Answer 3

Their website doesn't indicate they are Microsoft Service Providers.

What type of services have they claimed to offer on behalf of Microsoft?

Some scammers will pretend to be legitimate businesses in order to avoid raising suspicion.

Microsoft does not call anybody to activate Windows 10:

Warning: There are "Tech Support Scams" pretending to be Windows 10 Support and Activation Technologies. Please be vigilant. Microsoft never calls or emails users to inform them their license is expiring, accounts will be closed or they need access to sensitive information such as passwords or banking information. Neither should you get an email. Learn more in the following article:

PSA: Beware of Windows 10 Activation Tech Support Scams

http://www.groovypost.com/news/beware-of-window...

Report it:

https://www.microsoft.com/reportascam/

Tech support scams - Windows Defender Security ... - Microsoft

https://www.microsoft.com/en-us/wdsi/threats/su...

Protect yourself from tech support scams - Microsoft Support

https://support.microsoft.com/en-us/help/401340...

If you believe sensitive information such as bank passwords might have been compromised, go to another computer and change it immediately. Contact your bank to let them know of any suspicious activities.

Change your other passwords for services such as emails and other important web sites you visit.

Have a notepad near by so you can write down the new passwords.

Enable two factor authentication on your Microsoft Account:

How To Enable Microsoft Two Factor Authentication - groovyPost

https://www.groovypost.com/howto/enable-microso...

Let friends and family know on social media, they should not accept any request begging for money or disclose sensitive information, since someone might be pretending to be you.

Thanks Andre,

They claim to be authorized service provider for MS.

Following a message that I had a serious issue with my computer, they ran a number of programs to "clean" my PC. All at a cost of course!! Yes I fell for it!!

It appears the programs they used are all "Free" and available via the net.

So to all out there, please be careful, this one looked really legitimate!!

I have changed password and contacted my bank. We will see.

Thanks again.

Answer 4

Please keep me updated with your progress.

Click Start > Settings > Apps > Apps & features

Look through the list for any entries for suspicious software installed

Select it then click uninstall

Reset all your web browsers to their original factors state

In Microsoft Edge - Click Start > Settings > Apps > Apps & features > Microsoft Edge

Select it, click Advanced options > Reset

Reset Chrome settings to default - Google Chrome Help

https://support.google.com/chrome/answer/329621...

Refresh Firefox - reset add-ons and settings - Mozilla Support

https://support.mozilla.org/en-US/kb/refresh-fi...

Use Malwarebytes to scan and clean the computer.

https://www.malwarebytes.com/

Also use ESET Sysrescue offline scanner to scan and clean the computer, see instructions in the following article:

https://www.groovypost.com/howto/clean-virus-in...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 5

Hi Paul,

Is this their site? https://www.comnet.com.au/epages/shop.sf/en_US/...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

They don’t look like, nor do they have any signage claiming to be a MS authorized provider. That doesn’t they don’t offer Microsoft products, but I don’t think the two companies are linked.

One way to make sure is to reach out to MS directly.

I have 2 links below - MS support numbers, and the Microsoft Support Virtual Agent

https://support.microsoft.com/en-us/help/405170...

https://support.microsoft.com/en-us

I hope this helps!

• C

Thanks Charlie,

They claimed to be authorized MS service providers.

The number was on a warning on my PC that it was infected.

They ran a number of programs to "clean up" my PC.

I now find that the programs they used are all free on the net.

So I fell for it and spent some money I would rather not have spent!

A sort of scam I think!!

Anyway, thanks for you help.

PB