continually prompted for "RD Gateway Server Credentials" and not send any packet.

Joseph Lee 6 Reputation points


I'm trying to connect to a remote machine with mstsc through RD Gateway, but getting an infinite "RD Gateway Server Credentials" prompt.


The problem is that when I capture the packets with Wireshark, no packets are captured.

Even when I wrote down the RD Gateway address as a strange domain link "" for testing, the DNS query doesn't fire any event.

This is the version of the PC with the problem:

For reference, it works well in "Remote Desktop" downloaded from the Store.

Thank you.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. risolis 8,701 Reputation points

    Hello @Joseph Lee

    I hope you are doing fine.

    I would like to provide the following link below which might fit into your case scenario and get it working properly.

    Let me know if you have any other concern that I can address at this time.

    Looking forward to your feedback,

    Best Regards,

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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