Authenticator stuck in "getting things ready"

Denise Lopez 1 Reputation point

Trying to sync passwords and app has been stuck saying “getting things ready” for over a week. I deleted and reinstalled the app and it displays the same message. Unable to cancel or restart the process.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,143 questions
{count} votes