Email app not displaying emails

Question

Email app not displaying emails

Rigo 21

Outlook version 2019.
Microsoft Exchange server.
Dell Latitude 5210.
Hello I have a user who's emails are not displaying on the Outlook application. However if I have the user login onto the mail web browser. All their emails are displayed.
I have tried uninstalling and installing Office 2019. Didn't work.
I have tried removing the user's account from the application and logging it back in. Didn't work.
I am open to suggestions and some help.
Thanks,
Rigo

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Answer 1

Faery Fu-MSFT 19,356 Microsoft External Staff

Hi @Rigo ,

Welcome to our forum!

Please check the cached mode setting:
Go to Account Settings > Account Settings > change > drag the slider to All

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Faery Fu-MSFT 19,356 Reputation points Microsoft External Staff

2022-07-19T06:22:38.13+00:00

Hi @Rigo ,
Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.
Rigo 21 Reputation points

2022-07-19T16:18:19.197+00:00

Hey @Faery Fu-MSFT , thank you for the response! I will save these in my notes for future reference. I ended up removing the user's account from the system and adding them back to the system for them to have emails populate on their app.

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Email app not displaying emails

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