sharepoint wf issue

sns 7,281 Reputation points

workflow logic just one line "send email"
but when see workflow status we see below error. Please help

Mail is going to internal user and not going to external user.

Please help

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. JoyZ 17,901 Reputation points

    Hi @sns ,

    Whether the user who triggers the workflow is in a nested AD security group of the SharePoint group?

    If it is true, please check as follows:

    1. Make sure User Profile Service is up and running.
    2. Make sure workflow initiator has a user profile associated.
    3. Make sure the Security Token Service App Pool has the Load User Profile property set to True as shown in the image below: 24343-image.png

    Then recycle the Security Token Service application pool and run full user profile sync to compare the result.

    If all the above ways do not work, please check the ULS log with the Correlation ID for more information.


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