Can not access Microsoft Pearsonvue exam schedule , error AADSTS50020

2020-09-13T11:34:28.587+00:00

when i trying to access Microsoft Pearsonvue exam schedule in Discounts page it Goes back to the login screen and when i enter my email it forward me to this page :
Sign in
Sorry, but we’re having trouble signing you in.

AADSTS50020: User account $$$@Stuff .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Troubleshooting details
If you contact your administrator, send this info to them.
Copy info to clipboard Copied
Request Id: c1f2137e-e9e6-4bfa-86f1-72416cef3000
Correlation Id: 5a12f3cd-41ba-4d7c-bd49-78013e6b7fe6
Timestamp: 2020-09-13T11:16:09Z
Message: AADSTS50020: User account '$$$@Stuff .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Advanced diagnostics: Enable
If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help troubleshoot the issue.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
23,987 questions
No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 330.7K Reputation points Microsoft MVP
    2020-09-13T12:17:20.717+00:00

    MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here.
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_pearson

    --please don't forget to Accept as answer if the reply is helpful--

    No comments