question

QSSSP avatar image
0 Votes"
QSSSP asked SanderBerkouwer published

Trying to sign in with Yubikey on Win10 v1903, but the key does not appear under "sign-in options."

I went through the proper process to get this set up via Azure AD, without any problems. This worked just fine on the previous laptop (this is a replacement). The new laptop is in the correct OU and groups, too. Still, the only sign-in options I get are password and smartcard; the security key is missing.

Any ideas?

azure-active-directory
· 10
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi, does the smartcard need some drivers ? I would check on device manager if it's added correctly to the system when you plug in the key.

1 Vote 1 ·

It shows up correctly in Device Manager, yes.

0 Votes 0 ·

Do you see any sign-in options like Pin or fingerprint?

And have you properly setup the sign-in option?
to set up a security key, go to Start > Settings > Accounts > Sign-in options, and select Security Key. Select Manage and follow the instructions.

2 Votes 2 ·
Show more comments
DanielStefaniak avatar image
0 Votes"
DanielStefaniak answered QSSSP commented

to see that option your device has to be Azure AD Joined. On-prem join and Hybrid join are not supported i.e. are blocked until early 2020 https://docs.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-passwordless-security-key-windows

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

The device is already Azure AD joined, just like the last one.

0 Votes 0 ·
SanderBerkouwer avatar image
1 Vote"
SanderBerkouwer answered SanderBerkouwer published

It appears the device has not gotten the policy setting to show the security key option on the logon screen.
Please refresh the Intune policy on the device.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.