Computer keeps randomly crashing due to bugcheck 0x00000116

Question

At seemingly random times my computer just decides to crash/reboot. I found that bugcheck in the event viewer. I'm mostly posting this to know if you can tell if it's a software problem or hardware issue. From what I have seen, it's most likely a graphics driver problem. But my graphics driver for the RTX 3090 is fully updated.
Here is the link to the Memory Dump: https://drive.google.com/file/d/1pe-v4BDJhHil_ZSnbLVCYEGy_5odu8c3/view?usp=sharing

Answer 1

Yes, from the doc, it is a GPU problem (Bug Check 0x116: VIDEO_TDR_FAILURE)

Did you try the various solutions from articles like How to Fix “Blue Screen Error 0x00000116” on Windows?

Answer 2

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

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Answer 3

Here is the V2 log collector zip file. Also, I'm going to try some of those proposed solutions that Castorix31 posted, but I want to emphasize how inconsistent this crash is. Sometimes it will happen multiple times a day like yesterday. Other (most) times it will only happen randomly like once a week. So if a week goes by after the solutions and the PC doesn't crash, I'll mark it as my answer.

Answer 4

The V2 share link was not seen in the prior post.

When available please post a new V2 share link into the newest post.

Answer 5

Today is 07/31/2022.

The V2 log collector collected mini dump files from 07/29/2022.

There were four mini dump files with bugcheck 116.

The misbehaving driver in all BSOD bugchecks was the Nvidia GPU driver nvlddmkm.sys

There were also many live kernel events related to the Nvidia GPU with bugchecks: 117, 141

And additional live kernel event related to video was 193.

The problem that the computer is having is Video Timeout Detection and Recovery (TDR).

When a GPU does not respond within the default time out period Windows will BSOD with bugcheck 116.

This is TDR failure.

The failure can be related to drivers or hardware.

If multiple driver versions fail to correct the TDR then swap test the GPU card.

If the tested GPU card creates computer stability then replace the designated GPU (dGPU).

If swap testing is not possible then it is possible to use the Intel integrated GPU (iGPU).

Please perform the following steps:

1) The BIOS: Version/Date American Megatrends Inc. 2301, 7/13/2021

Upgrade the BIOS: 2301 > 2601

https://www.asus.com/us/SupportOnly/ROG%20MAXIMUS%20XII%20EXTREME/HelpDesk_BIOS/

2) Turn off Windows fast startup:
https://www.elevenforum.com/t/turn-on-or-off-fast-startup-in-windows-11.1212/

3) Download and install: Intel Driver and Support Assistant
https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

Post images or share links of any updated drivers.

4) Uninstall the Nvidia GPU driver nvlddmkm.sys using Display Driver Uninstaller (DDU)

Reinstall the Nvidia GPU driver from the Nvidia website.

Make sure that the clean install box is checked and if available install the physx driver.

And make sure that the drive selected is different from the current driver version: 31.0.15.1659

https://www.wagnardsoft.com/display-driver-uninstaller-ddu-

https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

https://www.nvidia.com/download/index.aspx

5) Make a new restore point:
https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

6) Boot to the BIOS > look for voltages and frequencies > post images or share links into this thread

Name NVIDIA GeForce RTX 3090
PNP Device ID PCI\VEN_10DE&DEV_2204&SUBSYS_136A196E&REV_A1\4&38AB2860&0&0008
Adapter Type NVIDIA GeForce RTX 3090, NVIDIA compatible
Adapter Description NVIDIA GeForce RTX 3090
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_246e95e4066041ad\nvldumdx.dll
Driver Version 31.0.15.1659
INF File oem82.inf (Section071 section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_246E95E4066041AD\NVLDDMKM.SYS (31.0.15.1659, 41.69 MB (43,718,136 bytes), 6/28/2022 8:55 PM)

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
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