Error code: 0xc0000185 !!!!

Question

Recovery

Your PC/Device needs to be repaired

A required device isn't connected or can't be accessed.

Error code: 0xc0000185

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Press Enter to try again

Press F1 to enter Recovery Environment

Press F8 for Startup Settings

Press Esc for UEFI Firmware Settings

Getting this error when power on my laptop in windows 11. Dell G3 laptop.

please help

Answer 1

Hi, Bala,

Sorry to hear you're experiencing this issue.

Error 0xc0000185 means that the boot files are corrupted. You will need to use another computer to create a bootable USB with the Windows installation and use it to repair the boot file from your computer.

1-Create a USB device with an installation image.

You can create using the media creation tool, download it on this link.

https://www.microsoft.com/en-us/software-downlo...

2-Enter on BIOS/UEFI and change to boot from the USB device.

3-On the installation screen click on "Repair your PC" in the bottom left

4-Click on "Troubleshoot" and then the Advanced Options page will appear.

5-Click on "Command Prompt".

6-Run these commands.

chkdsk c: /f /r (and press Enter)

sfc /scannow (and press Enter)

diskpart (and press Enter)

sel disk 0 (and press Enter)

list vol (and press Enter)

7-Verify that the EFI partition (EPS) is using the FAT32 file system and assign a drive letter to it that is not already in use:

sel vol <number of volume> (and press Enter)

assign letter=Z: (and press Enter)

exit (and press Enter)

8-In order to repair the boot record:

cd /d Z:\EFI\Microsoft\Boot\ (and press Enter)

bootrec /FixBoot (and press Enter)

ren BCD BCD.old (and press Enter)

bcdboot c:\Windows /l en-us /s <boot letter>: All (and press Enter)

(Note: The <boot letter> is replaced with the letter of the drive that you are booting from. (For example, C:, D:)

9-When finished close the command and reboot your PC

If you receive any error message, take a photo and attach it here to help identify what is causing the problem. You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...

Answer 2

Can i download installation image from mobile and move to usb and use usb?

Answer 3

Unfortunately, no. You will need to use another computer with Windows to create the bootable USB. The Media Creation Tool needs to be run to download the Windows ISO and create the bootable USB.