Excel have "Service Unavailable We are currently experiencing technical difficulties. Please try again later."

Question

Sharepoint using "https://xxxx.sharepoint.com/sites/dev/_layouts/15/Doc.aspx?sourcedoc={b4c996b7-fab7-4920-a978-4f4d280c1807}&action=interactivepreview" url to open, but display this "Service Unavailable We are currently experiencing technical difficulties. Please try again later."

Answer 1

Hi @faiyu ,
May I comfirm a couple quick questions that will help me to better diagnose your issue:

What is the market/region of your LiveID account (hotmail/live)?
What is the market/language of your Operating System(s)?
What is the market/language of your web browser(s)?
What browser(s) have you tried?
Is this only happening to your account or?
Did you try to open the file with the desktop app? what result?
You downloaded the file locally, can it be opened?

It is recomended you first just try the steps below to see if any of them resolves the issue you're having:
Try using a different web browser
Use an incognito/private window
Clear the browser cache

Thanks,
Yanli Jiang

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Answer 2

What is the market/region of your LiveID account (hotmail/live)? live
What is the market/language of your Operating System(s)? Chinese (Hong Kong SAR)
What is the market/language of your web browser(s)? Chinese (Hong Kong SAR)
What browser(s) have you tried? Google Chrome, Microsoft Edge, Firefox
Is this only happening to your account or? everyone
Did you try to open the file with the desktop app? what result? I try it, it can work
You downloaded the file locally, can it be opened? it can work

I tried all action, but it is same error.