![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 32%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Hi, Have we come up with any resolution on this issue so far, please update. I have similar issue both with Teams as well as Outlook, no resolution yet.
Teams not loading on OnePlus 10 pro 5g
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 10%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Makini Cuffie
6
Reputation points
Hi there, having reached out to OnePlus and exhausted all of there efforts, they have asked me to reach out to you guys. I recently (1month) got a OnePlus 10 pro 5g device which operates on the Android 12 platform. The problem i have is that the Teams app is crashing when i attempt to load the mobile version on my device. I can share a screen recording of th sequence of events if you can guide me. I really need a solution for this, my connectivity is important to my job. My screen recording is 5mg tho ..
Microsoft Teams | Development
Microsoft Teams | Microsoft Teams for business | Other
{count} vote
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Prasad-MSFT 10,006 Reputation points Microsoft External Staff Moderator2022-08-08T05:15:47.627+00:00 We are mainly responsible for Microsoft Teams app development related issues.
For Microsoft Teams product issues/failures your tenant Admin can reach out to Microsoft 365 Product Support.
For general questions about Microsoft Teams please post your question on Microsoft Teams Community.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,726 Reputation points Moderator2022-08-08T09:05:03.99+00:00 Does anyone else have the same problem in your organization?
Are there any error messages when Teams crashing?
Have you tried to change another device to see if it could be reproduced?
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Makini Cuffie 6 Reputation points
2022-08-08T12:14:43.997+00:00 Hi there, good morning
Yes it loads in every and any other device I have tried so far
I thought it was an issue specific to my device and reached out to OnePlus. All of their efforts this far have not solved the problem so they asked me to reach out to you guys
At this point a solution seems evasive -
Makini Cuffie 6 Reputation points
2022-08-08T12:16:25.077+00:00 Please indicate where I can share a one minute long screen recording of the crash...the size restrictions on this forum prevents me from uploading the video
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JimmyYang-MSFT 58,726 Reputation points Moderator
2022-08-19T09:26:36.737+00:00 Sorry for the delay response! The large video now cannot upload to Q&A forum. You could provide the screenshot to us.
Have you checked if another device's Android version is the same as yours?
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