Whiteboard: Try again Please reload or check back later

Question

Hi,

I am getting the this error while using Whiteboard.

It take like 1 minute+ to show this error for a new whiteboard.

Microsoft Whiteboard: 22.10721.106

Windows App Version: 52.10615.423.0

Whiteboard ID: b!_bP0-_xxfUyRAlhwe-qYtUoite3rkOdJko4amo6bEsNwzf1cOowxT7uzrdOY26rv/01JPRHJF2QQCQW5NYK2VFJSC2JI4KK56J6

Correlation ID: 76d03f2c-ab7a-40da-9b93-0409ee522beb

Similar question asked in Community:
https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-whiteboard-try-again-please-reload-or/80f9e608-d5a3-4e0f-b629-4e70a780086e

By the way, no tags for whiteboard, so I just use a random tag.

Answer 1

@Chun Yuan T Thanks for posting in our Q&A.

Honestly, I'm not a support engineer of Microsoft Whiteboard and I know little about it. Given this situation, it is suggested to click on "Contact us" in the following link to get more accurate help about this app.
https://support.microsoft.com/en-us/whiteboard

Thanks for your understanding.

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Answer 2

Hi, having the same issue here.

In my case, I noticed that the issue only occurs when using a Microsoft work account.
Using the regular Microsoft account, I was unable to reproduce this issue.
From my perspective, this issue is related to the synchronization of Microsoft whiteboard.

What the reason behind this is, I don't know and im not going to create a ticket for it as I rather have it as a forum post / solution where everyone can see it.

Hope this information helps.

Kind regards

Answer 3

Yep - same issue - same scenario. Only happens when signed into my work account. Works fine on my personal MS account.

Is a new (ish) issue. Was working fine on both accounts in May/June.