Unable to add my work account on MS authenticator app, and unable to sign in anywhere!

Kunal Sharma 41 Reputation points
2022-08-11T07:20:07.88+00:00

I am unable to sign into my microsoft account, since it asks me to verify my identity via the MS Authenticator app.

However, for this to work - I first need to ADD my account on the app (which also requires a sign in)

When I try to add my work account to the Microsoft Authenticator app the app asks me to enter my email address which is fine.

It then comes up with a screen saying "Approve sign-in request" and the text below says "We've sent a notification to your mobile device. Please open Microsoft Authenticator app to respond".

But I am in the app trying to set this account up so I can't re-open it and if I do I just get back to the "Add account" home(?) screen.

I need help here to regain access to my account!

Also - the account in question is a different account from what I have posted this post (since I can't sign in with the correct account)

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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