Can not activate my Microsoft 365 Family

asked 2020-09-16T02:53:30.27+00:00
Rabindra Soeparto 1 Reputation point

Why I can not activate my Microsoft 365 Family I reinstall on my Desktop-UL79SSB computer while I still have a valid license?
24968-validlicenceholder.pdf

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. answered 2020-09-16T08:31:56.777+00:00
    Emi Zhang-MSFT 10,516 Reputation points Microsoft Employee

    Hi @Rabindra Soeparto ,
    Did you mean the Office is inactivated?
    If yes, I suggest you check the status of Office license in PC, please follow these steps:
    Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

    If you are running 32-bit Office on a 64-bit operating system:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    25151-001.png

    If you can find the Office product key in list, try to remove it by typing the following command with the Last 5 characters of installed product key (I replace it with XXXXX, but what you type in is what you see on your computer) in this interface:
    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    If the 32bit version of Office installed on a 64bit operation, run the following command:
    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

    25067-002.png


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