Forgotten Power BI Login Details

Question

Hi,

About a month ago, I used a Power BI account. I paid for a subscription but have forgotten my login details.

I have my invoice details for this account.

How do I get my login email and then reset my password for the account?

Regards,

Tony Hartigan

Answer 1

Hello Tony Hartigan,

Thanks for reaching out to the Microsoft Community. 

I understand that you've forgotten your PowerBI account credentials and need to recover access. Unfortunately, members of this community cannot assist directly with account recovery, as they do not have access to personal accounts or verification tools. However, I can guide you through the process of getting help from the dedicated support team.

Since you have the invoice details for your PowerBI account, the best approach is to submit a support request through the Microsoft Admin Center. This will allow the billing team to investigate the issue and provide the necessary assistance. You can find guidance on accessing the Admin Center: Get support - Microsoft 365 admin | Microsoft Learn. 

If you don’t have access to the Admin Center, please contact the administrator of your tenant. If you are the administrator and still need help, you can reach out to your Microsoft 365 partner or reseller for further support. You can find your partner or reseller using this Microsoft Learn guide:Find your Microsoft 365 partner or reseller - Microsoft 365 admin | Microsoft Learn. 

You can also find the official article containing Global Office 365 Phone Support numbers here: Ways to contact support for business products - Admin Help & Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding and patience. If you have any further questions or encounter any difficulties, please let us know.