Unable to regain access to external sharepoint site

Zachary Woodworth 1 Reputation point

We recently joined our domain to a new 365 tenant.

Ever since changing tenants, any access our internal users were given to external 365 services from other orgs such as any sharepoint sites has been removed. It says the users email does not exist in the directory.

Its like there are now personal and work accounts associated to the same email address and they are causing conflicts!

Does anyone know the fix for this?


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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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