Hi GraceAllen3,
Sorry to hear you're experiencing this issue. I'm an Independent Advisor and consumer of Microsoft products just like you. Let me help you with your concern.
This issue might have occurred due to corrupted/ missing system files. Try the steps below and check if it helps.
Try installing Visual C++ Redistributable for Visual Studio 2015.
https://www.microsoft.com/en-us/download/detail...
run SFC scan
- Right click on the Start button, click on Command Prompt (Admin).
- Type “sfc /scannow” without the quotes and hit Enter.
- After the scan, restart the computer and check for the issue.