Win server 2012 black screen after logging

Mohamed Hemida 21 Reputation points
2020-09-16T14:09:54.627+00:00

I have win server 2012 I am using it for sun material app.
a week ago I started to face the black screen after the logging and I can't do anything or management the server except through safe mode despite the app running properly .
I did the following to solve the problem but I didn't find anything wrong:
1: Running Dism /Online /Cleanup-Image /CheckHealth
2: running SFC /SCANNOW
3: bootrec / fixmbr
4: bootrec / fixboot
5: bootrec / rebuildbcd
6: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon (Shell key)

Although I found this error in the event viewer and repeat it self continuously :
DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:

Any help.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Windows Server
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A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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3 answers

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  1. Dave Patrick 426.1K Reputation points MVP
    2020-09-16T14:27:22.02+00:00

    Might try booting the installation media and Repair You Computer

    25267-2019repair.png

    --please don't forget to Accept as answer if the reply is helpful--


  2. Aidan Johnson 1 Reputation point
    2020-09-17T21:35:40.007+00:00

    Hi,

    I had something similar and it was a profile related issue.
    If it's domain joined try creating a new user with no roaming profile and see how you get in.
    If it's a standalone box, try another account (if you have one) or let me know if you need help with trying to create one.


  3. Molly Lu 591 Reputation points
    2020-09-28T06:27:43.437+00:00

    Hi,

    Welcome to Microsoft Q&A.
    Check if there is a memory.dmp under C:\Windows folder.
    If there is a dump file, you can download the WinDbg Preview from Microsoft Store for dump analysis.
    Reference link —— Analyzing a Kernel-Mode Dump File with WinDbg
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/analyzing-a-kernel-mode-dump-file-with-windbg

    Best regards,
    Molly

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