Win server 2012 black screen after logging

Mohamed Hemida 21 Reputation points
2020-09-16T14:09:54.627+00:00

I have win server 2012 I am using it for sun material app.
a week ago I started to face the black screen after the logging and I can't do anything or management the server except through safe mode despite the app running properly .
I did the following to solve the problem but I didn't find anything wrong:
1: Running Dism /Online /Cleanup-Image /CheckHealth
2: running SFC /SCANNOW
3: bootrec / fixmbr
4: bootrec / fixboot
5: bootrec / rebuildbcd
6: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon (Shell key)

Although I found this error in the event viewer and repeat it self continuously :
DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:

Any help.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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3 answers

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  1. Dave Patrick 426.1K Reputation points MVP
    2020-09-16T14:27:22.02+00:00

    Might try booting the installation media and Repair You Computer

    25267-2019repair.png

    --please don't forget to Accept as answer if the reply is helpful--

  2. Aidan Johnson 1 Reputation point
    2020-09-17T21:35:40.007+00:00

    Hi,

    I had something similar and it was a profile related issue.
    If it's domain joined try creating a new user with no roaming profile and see how you get in.
    If it's a standalone box, try another account (if you have one) or let me know if you need help with trying to create one.

  3. Molly Lu 671 Reputation points Microsoft Vendor
    2020-09-28T06:27:43.437+00:00

    Hi,

    Welcome to Microsoft Q&A.
    Check if there is a memory.dmp under C:\Windows folder.
    If there is a dump file, you can download the WinDbg Preview from Microsoft Store for dump analysis.
    Reference link —— Analyzing a Kernel-Mode Dump File with WinDbg
    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/analyzing-a-kernel-mode-dump-file-with-windbg

    Best regards,
    Molly

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