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MohamedHemida-4598 avatar image
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MohamedHemida-4598 asked MollyLu-MSFT commented

Win server 2012 black screen after logging

I have win server 2012 I am using it for sun material app.
a week ago I started to face the black screen after the logging and I can't do anything or management the server except through safe mode despite the app running properly .
I did the following to solve the problem but I didn't find anything wrong:
1: Running Dism /Online /Cleanup-Image /CheckHealth
2: running SFC /SCANNOW
3: bootrec / fixmbr
4: bootrec / fixboot
5: bootrec / rebuildbcd
6: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon (Shell key)

Although I found this error in the event viewer and repeat it self continuously :
DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:

Any help.

windows-serverwindows-server-2016windows-server-2012
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DSPatrick avatar image
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DSPatrick answered DSPatrick edited

Might try booting the installation media and Repair You Computer

25267-2019repair.png



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2019repair.png (9.8 KiB)
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I already did that and nothing change.

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Can you start the shell from cmd.exe? explorer.exe


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I can't in the ordinary mode but I didn't try in the safe mode. what 's the benefit of doing that?

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AidanJohnson-6031 avatar image
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AidanJohnson-6031 answered MohamedHemida-4598 commented

Hi,

I had something similar and it was a profile related issue.
If it's domain joined try creating a new user with no roaming profile and see how you get in.
If it's a standalone box, try another account (if you have one) or let me know if you need help with trying to create one.

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I don't think that related to roaming profile and yes I tried another accounts but I get the same result.

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MollyLu-MSFT avatar image
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MollyLu-MSFT answered MollyLu-MSFT commented

Hi,

Welcome to Microsoft Q&A.
Check if there is a memory.dmp under C:\Windows folder.
If there is a dump file, you can download the WinDbg Preview from Microsoft Store for dump analysis.
Reference link —— Analyzing a Kernel-Mode Dump File with WinDbg
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/analyzing-a-kernel-mode-dump-file-with-windbg

Best regards,
Molly


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Hi,
Just want to confirm the current situations.
Please feel free to let us know if you need further assistance.   
Best regards,
Molly

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