Outlook 2016 Autocomplete List

Tammy Wong 1 Reputation point
2020-09-17T00:49:47.133+00:00

I wonder why there are some of the email address in the recipients history will with a name plus blanket bounded the email address [e.g.: name (name@keyman .com) and name <name@keyman .com>].

I just observed that "name (name@keyman .com)" will display the whole thing "name (name@keyman .com)" in the recipient field, but name <name@keyman .com> only display the name without email address next to it.

I know that I can empty the autocomplete list or delete it one by one, but I want to know what will cause "name (name@keyman .com)" produced.

We are using outlook 2016 with exchange server 2016 on-premise version and the client machines have domain joined.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,826 Reputation points Microsoft Employee
    2020-09-17T10:10:46.387+00:00

    Hi @Tammy Wong ,

    I just observed that "name (name@keyman .com)" will display the whole thing "name (name@keyman .com)" in the recipient field

    According to your description, this issue only happens to some specific users, do these users have any similarities (such as all your contacts or others)?

    I did lots of tests on my Outlook 2016 for your issue, and according to my tests, when I add a member to my contact manually, the auto-complete list could show the "name (name@keyman .com)" and it also could display in the recipient field like below. Except this way, I haven't found other way to achieve the same effect.
    25583-snipaste-2020-09-17-16-45-29.png
    25460-snipaste-2020-09-17-16-45-58.png
    Besides, if the recipient is just a member in your organization and not your contact, it would show the name <name@keyman .com> in autocomplete list and only show name in recipient field, which matches your description.

    If this is not your case, please give me more information about your issue and I would give you more targeted help.


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