An internal error prevented the modification of the backup policy. (ID: 100010)

RW Azure Backups 1

Simply put when try to select items (files/folders) to backup I get the error listed below.

An internal error prevented the modification of the backup policy. (ID: 100010)

I upgraded from Win10 to Win11, reinstalled Microsoft Azure Backup and no luck.

Any suggestions?

RW Azure Backups 1 Reputation point

2022-09-20T02:07:18.187+00:00

I tried what @David Broggy suggested and tinkered with multiple retention value changes and unfortunately no luck. I also attempted to clear out OnlineBackup items in the Task Scheduler and even upgraded from windows 10 to windows 11.

Any other suggestions? I'm tempted to just reformat as I don't see any other information on this error online. Thank you in advance for any other suggestions.
SadiqhAhmed-MSFT 25,856 Reputation points Microsoft Employee

2022-09-20T05:50:31.28+00:00

IMO, The query needs a further deeper dive technically. I recommend you to create a technical support ticket. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

1 answer

David Broggy 4,266 Reputation points MVP

2022-08-28T13:33:38.433+00:00

Hi RWAzureBackups,
Have you seen this tip about that error?
error-message-100010-when-trying-to-specify-items-for-azure-backup
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