Remote Desktop License Issue

Mike Soucie 1 Reputation point

New server farm running Citrix 1912 LTSR (1 storefront, 4 delivery
controllers) all running Windows 2019. MS Remote desktop licensing also
on Svr 2019, per device CALs. All in an active directory domain
configured with GPOs.

When initially configured, there are no problems and the Remote Desktop License
manager shows the license issued for about 3 months. 

Only my Android based Honeywell mobile scanners are having issues with
getting a popup, "There is a problem with your Remote Desktop license,
your session will be disconnected in 60 minutes..." This appears to
only happen when the RDP license expires. For some reason it doesn't
appear to renew for another period of time.

My Linux based thin clients (10Zig brand) have no issues.

My remote Windows based clients accessing via VPN, have no issues.

I didn't run into this problem on my old XenApp 6.5 (running on svr 2008 R2).

My only work around so far has been to factory reset the mobile scanner and
re-install everything from scratch.

Honeywell scanners are model CK65's running their version of Android 10
without Google Managed Services.

Looking for a solution.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. JimmySalian-2011 41,916 Reputation points

    Hi Mike,

    Seems like usual registry cleanup required on the handheld device or device that is Honeywell provided and there is a detailed article on this same issue - Follow the steps over here Unable-to-connect-to-Windows-Server-via-RDP-Remote-Desktop-Protocol

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.