Failed to assign enterprise mobility + Security E5 licence to AAD users

Ananay Ojha 91 Reputation points
2022-09-03T14:46:25.237+00:00

Hi Team,

The Problem: I want to assign my 2 Azure AD users ****enterprise mobility + Security E5 license to AAD users****.

Details: (Please also refer to the attached screenshot)

  • Got a free trial for enterprise mobility + Security E5 license in AAD.
  • using the Global Admin account at the tenant (here this license was redeemed)
  • Now with the Global Admin account trying to assign the licesnce to other users
  • But every time it fails to assign the license to AAD users.
  • No licences are redeemed so far

Please help me 237522-screenshot-110.png

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,438 questions
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Accepted answer
  1. Cristian SPIRIDON 4,471 Reputation points
    2022-09-04T05:08:44.527+00:00

    Hi,

    Most likely this issue is because the user doesn't have a region or location.

    Hope this helps!

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  1. Mohammed Altamash Khan 2,076 Reputation points
    2022-09-04T06:43:43.617+00:00

    Hi @Ojha18a-0713

    There are multiple method to apply license.

    1. Can you try from 365 Admin center - https://learn.microsoft.com/en-us/microsoft-365/admin/manage/assign-licenses-to-users?view=o365-worldwide
    2. Try using powershell - https://learn.microsoft.com/en-us/microsoft-365/enterprise/assign-licenses-to-user-accounts-with-microsoft-365-powershell?view=o365-worldwide

    Regards
    Mohammed Altamash

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