Share via

Exam using OnVue - We're currently downloading your exam files: 0%

Chew Huiling Irene 1 Reputation point
2022-09-04T01:53:25.627+00:00

Hi, I had contacted OnVue Customer service and the agent told me to provide details so that he can create a case regarding my query which will be reviewed by the program Coordinators and they will resolve the Case and get back to me via Email. I replied in the chat window but no confirmation given to me.

I scheduled my Teams MS700 exam at home on 3 Sep 2022 at 2:30pm. I checked in at 2:02pm and got the exam access code. Submitted my photos in mobile OnVue, then waited over 20 mins in OnVue which shows "We're currently downloading your exam files: 0%", then I tried to contact using bot and then agent replied and rescheduled my exam to 4 Sep 2022 at 8:30am.

On 4 Sep 2022, I tested the system with OnVue and passed all the tests. I checked in at 8am as my exam is 8:30am, then again same problem, stuck at "We're currently downloading your exam files: 0%". I called hotline and also waited very long at the chat window until agent replied. But now the agent over 20 mins after I replied the questions below, the agent busy until never come back to give me a confirmation.

Please confirm the following details:

  1. Access code of the exam.
  2. Operating system which you are using.
  3. Have you passed the system test?
  4. When did the issue occurred (pre greet/ during greet/ during exam)?
  5. Is your exam revoked or abandoned by you?
  6. Had you attempted troubleshooting?

I need help as the exam date has past the date/time I scheduled, and I could not find the exam voucher to re-schedule. The OnVue helpdesk did not give me a confirmation email. Please assist.
I hope I can still take the exam because I spent so much time studying, this is wasting my time.

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
40,252 questions

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chew Huiling Irene 1 Reputation point
    2022-09-04T01:58:48.503+00:00

    I had previously taken another Microsoft exam at home using OnVue and no issue at all. I passed the exam PL-900 on 12 August 2022. So I thought I could do the same and take the exam at home without traveling to a test centre. Please assist.

    0 comments
  2. Dillon Silzer 57,471 Reputation points
    2022-09-04T02:07:59.717+00:00

    Hi @Chew Huiling Irene

    Please post this on Microsoft Certifications forum found at https://trainingsupport.microsoft.com/en-us/mcp and someone will gladly assist.

    Unfortunately MS Certifications is not supported on this forum.

    -----------------------------------------

    If this is helpful please accept answer.

    0 comments
  3. Chew Huiling Irene 1 Reputation point
    2022-09-04T05:05:20.527+00:00

    Thanks, i posted it to the link you provided.

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.