Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
13,467 questions
Slow MSAL response
Tycho Verstraete
1
Reputation point
Hi,
The MSAL authentication sometimes gives a slow response (inconsistent between 10 and 60 seconds). Also, within their network (though consistent) they get to see the message "we are trying to log you in" 3 times after they have logged in. We've already looked at where that might happen in the code. And the code keeps faltering for a while on this await of this promise (see screenshot).
Is it a common issue that the MSAL-server is slow at some occurrences or can we do something to speed up this process?
I’ve also attached the MSAL configuration (see other screenshot).
Thanks in advance!
With kind regards
Tycho Verstraete
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Marilee Turscak-MSFT 22,041 Reputation points Microsoft Employee
2022-09-09T00:13:01.15+00:00 Hi @Tycho Verstraete , Do you face the same issue for all users or does it vary? Asking because this can definitely happen if the user's network connection is slow. There are some workarounds for a similar issue documented in this thread.
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Hi @Marilee Turscak-MSFT , The issue takes place to all users within the same network. Although, the network isn’t slow at all. The thread you linked isn't giving me a good answer..
@Marilee Turscak-MSFT They also tested this with a 4G connection and sometimes got the same result. Can it be that their AD server is just being slow in delivering the response?