Need assistance resetting my son's password

Chase Wright 21 Reputation points

Hello support team,

I am indeed of someone's assistance to help reset my son's email account, .com.

I have tried filling out the rest form multiple times using Xbox device ID information, the credit card we have on file across both mine and his accounts and have also chatting with someone online (support ID - 1043265416) with no success.

I know it is my fault that I forgot what his password is, but I am not sure why it is impossible to reset it. He cannot log into his Xbox account and continues to ask why.

Can you someone PLEASE help me?


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Accepted answer
  1. Dave Patrick 392.6K Reputation points MVP
    2022-09-07T22:08:57.427+00:00 (hotmail) is not currently supported here on Q&A. The product group for actively monitors questions in dedicated forums here.

    If an account access problem then also try resetting via the account recovery form

    Use the Get Help app here to chat online with someone

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Chase Wright 21 Reputation points

    Thank you. Will post the same in the group.

    I have tried the recovery form multiple times without success and have also chatted with an online agent already. Support ticket number above.

    Hopefully someone in the Outlook group can help me resolve this.