Referenced memory error

Question

"the instruction at 0x000000006D91AB6 referenced memory at 0x000000006D91AB6. The required data was not placed into memory because of an I/O error status of 0x000000e." 

Click on OK to terminate program.

This was the exact message, I had to take a picture of it with my phone, since my laptop crashes a few seconds afterwards. I was downloading a game while watching a youtube video, and suddenly the video froze. Within 30 seconds, my computer began to crash, making the programs unresponsive. At the end I had a black screen with that very error at the top, whatever that means, and I clicked OK, which shut down my computer. When I turned it back on, my mouse and a black screen loaded in a few seconds, but nothing else loaded whatsoever, just the mouse and a black screen. After A little help I took out the battery and charger and held the power button for 20 seconds. Upon rebooting, my computer appeared to be working normally, but unfortunately, whenever I start Mumble, a group voice chat program, the same memory error appears. Mumble worked perfectly before the first error. I would really appreciate some help with this problem, as I use Mumble and am very annoyed by this handicap.

Answer 1

Hi,

The required data was not placed into memory because of an I/O error status of 0x000000e.

0xC000000E, or STATUS_NO_SUCH_DEVICE, indicates a hardware failure or an incorrect drive configuration.

Going along with an I/O error, I am going to assume this is either a faulty hard disk or RAM.

What's an I/O error you may ask? An I/O error is when any hardware device (hard disk, flash drive, etc) cannot perform its basic input/output actions such as reading or copying data. When this is the case with a hard disk itself, or any storage related media, it's due to the device PHYSICALLY failing. Do note that with hard disks, the connections can be faulty as well (i.e the SATA cables from the controller on the board to the hard disk itself).

Let's do the following: Start with a chkdsk and if it passes with no bad sectors (attach the log) then go ahead and run Seatools.

Chkdsk:There are various ways to run Chkdsk~

Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:

    Open the "Computer" window

    Right-click on the drive in question

    Select the "Tools" tab

    In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

http://www.seagate.com/support/downloads/seatools/

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

-----------------------------------------------------------------------------------------

If both of the above pass with no errors, let's go ahead and run a Memtest for NO LESS than ~8 passes (several hours):

Memtest86+:

Download Memtest86+ here:

http://www.memtest.org/

Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns and test data. A tenth test, bit fade, is selectable from the menu. It writes all memory with zeroes, then sleeps for 90 minutes before checking to see if bits have changed (perhaps because of refresh problems). This is repeated with all ones for a total time of 3 hours per pass.

Many chipsets can report RAM speeds and timings via SPD (Serial Presence Detect) or EPP (Enhanced Performance Profiles), and some even support changing the expected memory speed. If the expected memory speed is overclocked, Memtest86 can test that memory performance is error-free with these faster settings.

Some hardware is able to report the "PAT status" (PAT: enabled or PAT: disabled). This is a reference to Intel Performance acceleration technology; there may be BIOS settings which affect this aspect of memory timing.

This information, if available to the program, can be displayed via a menu option.

Any other questions, they can most likely be answered by reading this great guide here:

http://forum.canardpc.com/threads/28864-FAQ-please-read-before-posting

Regards,

Patrick

Answer 2

I've run chkdsk with no errors, and I guess I need to buy a cd to run seatools

Answer 3

Indeed.

Also, check the cables from the hard disk to the controller itself on the motherboard and ensure they are connected properly, etc. You may even want to switch them out if you have a spare.

Regards,

Patrick

Answer 4

I'll try to open it, but I only bought it 4 months ago and doing that my void my warranty

Answer 5

Do not open it then and send it for repair or replacement instead.

Regards,

Patrick