Surface Duo Green screen

Question

I've had my duo less than a week and now the right screen is randomly flashing green.  I've tried to disable the automatic screen brightness as some have said but am still seeing it regularly.  Has any fix been found?

Answer 1

Thank you for reporting this. Please contact Surface Duo support for additional assistance: https://support.microsoft.com/contactus

Answer 2

Good morning,

the same happened to me, not once but twice. I had already made a return and bought a new one. Couple of weeks into using it a purple line misteriously appeared on the left screen did not think much of it. Another 5 min and the right screen goes green and completly bonkers than the left one in complete destrouct aswell

Answer 3

I finally found out that the Led screen has burnt out, thus creating the flickering screen. Just exchange a replacement placement device with Microsoft. The device temperature is getting warmer and warmer. Could Microsoft look into this to avoid future screen burnt out issue?

Answer 4

I've had my duo less than a week and now the right screen is randomly flashing green.  I've tried to disable the automatic screen brightness as some have said but am still seeing it regularly.  Has any fix been found? 

Have the same exact issue but microsoft wants me to send them my phone and then they'll ship me a new one which is unacceptable because I can't go a day without a phone due to work. Not to mention they want to charge my credit card the price of a new phone until they receive my old phone and then credit back to me which takes 7-10 days. All this is unacceptable. 45 minutes on a chat to get this information. The absolute worst experience i have ever had and AT&T hands are tied and this just makes me realize that I made a huge mistake moving to this product mainly because of the customer service and its inability to work with customers. I've never had to secure a replacement with a credit card from anyone on a warranty item. Once this is dealt with i'm going back to Apple, never needed a credit card with them for a replacement phone.

Answer 5

Same here. They replaced my device. Took 8 days from start to finish