Problems with Epson Sylus Photo RX420 printer

Question

I have a problem at the moment with the above printer, if I try to print a document manually ie place the document under the cover on the priner and press the start B&W button, the priner makes the apropiate noices as if it is going to print but does not. The same thing happens if I try to print a document on screen ie via the computer. The error warning light it on all the time .

Ernie

Answer 1

As I wrote earlier, you probably need to take the printer to someone experienced in servicing Epson printers. 

As far as "paper not loaded correctly," this error may be caused by using anything other than high-quality paper intended for ink jet printers.  See, for example, http://photo.net/digital-darkroom-forum/00LJhD

Answer 2

Hello

Thank you for your reply ,I have looked at the site your attached ti your reply and like you cannot see anything obvious . However I have been through the printing process again and would like to add these additional comments . When trying to print either test print or print from the computer or manual print the print monitor comes up with the statement that the paper is not loaded correctly ,however having reloading  and after having a good look at the loading station I cannot see anything wrong .Also having looked at printing preferances and clicking on advanced the message comes up "advanced setting are recomended for experienced users only ,click cancell to return to basic screen ". When I do this nothing happens and thenonly way I can get rid of it is the switch the computer off .

Regards Ernie

Answer 3

I'm not familiar with this printer; all I've done is read some of the online documentation.  I suggest that you use Google to search for Epson Printer Repair in your area and take the machine in for service.

The service manual for the Epson Stylus RX420 is here --> http://diagramas.diagramasde.com/impresoras/EPSON%20Stylus%20Photo%20RX420-RX425-RX430.pdf

According to that manual, your control panel looks like this:

There are (at least) 7 lights on this panel and a "7-segment LED" display which is where you might see an "E" if there is a serious error.  From your description, I believe the "Power LED" (the green light) is flashing and the "Error LED" (the red light) is on (but not flashing).  The manual does not describe any condition that results in this pattern (see pages 49-52 of the pdf manual linked above).

If in addition to the power light flashing and the error light on, all of the other lights were flashing and an "E" was flashing in the 7-segment display, that would indicate a "maintenance request" because the overflow sponge is full.  That's typically a job performed by a repair shop, but a handy user can do it as well.  However, that's not the situation that you've described.

Sorry I can't be of further help.

Answer 4

THANK YOU FOR YOUR REPLY I HAVE CARRIED OUT THE PROCEEDURE YOU MENTIONED ABOVE AND NOTHING HAPPENS ie AS BEFORE THE PRINTER GOES THROUGH THE MOTIONS BUT DOES NOT PRINT . AS BEFORE THE RED LIGHT IS ON AND THE GREEN LIGHT IS FLASHING ( THIS LIGHT ALSO INDICATES PRINTER IS ON) THERE IS NO SCREEN THEREFORE NO E IS DISPLAYED . I HAVE TESTED THE SCAN SYSTEM ON THE PRINTER AND THAT WORLS FINE . I CANNOT SEE ANYTHING ON THE SOFTWARE TO INDICATE A PROBLEM BUT NOT SURE IF LOOKING IN CORRECT PLACE .

REGARDS ERNIE

Answer 5

If you can't print using the printer's own controls, the problem is almost certainly hardware related.

In addition to the Error light are any other lights on the printer on or flashing?

Is there an "E" in the printer's display?

Are any errors or warnings indicated in the Epson Status Monitor (software on your computer)?

The process you describe actually is doing two things:  scanning your original and then printing a copy.  To determine whether the problem is with the scanning function or with the printing function, do the following:

1. Disconnect the USB cable from your computer.
2. Make sure that there is paper in the printer.
3. Press the On button while also pressing the Ink button.

This should print an operation check page that includes a nozzle check pattern -- what happens on your printer?