Microsoft Account Problem - Shared Experiences Error

Anonymous
2020-01-04T16:58:21+00:00

Roughly every time I boot up my machine, I get a windows pop-up that there is a Microsoft Account Problem and that "we need to fix your account (most likely your password changed). Select here to fix it in Shared experiences settings."

When I click to fix the issue, it usually asks me for my password and then says my accounts are fine. The next time that I reboot though, the same pop-up occurs.

Reading the forums, I haven't found anything that permanently fixes this issue. I've tried:

  1. The Microsoft Support and Recovery Assistance program seems to delay this pop-up for a few reboots before it starts occurring again
  2. I have turned off "Nearby sharing" and "Share across devices" in the Shared Experiences settings
  3. I only have one account listed in my shared experiences accounts.. nothing out of the ordinary

Appreciate any help that can be given here.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-01-08T00:16:13+00:00

    Hi Prakhar,

    Thanks for the suggestion! I've tried running that Microsoft Account Troubleshooter and get an error mid-way through that it "can't connect to the sync service. There might be an internet connection problem of the service may not be available".

    I've got no problem with my connectivity though and I'm not using any VPN or weird networking settings.

    In the troubleshooting report it finds the connectivity issue as well as "Rootcauses found and created logs".

    Any ideas on what to do next? I've tried resetting all my network settings, and doing an IPConfig release. Not sure why it thinks there is some connection issue.

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  2. Anonymous
    2020-01-07T10:32:17+00:00

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you receive the popup regarding Microsoft Account when you login to the PC.

    One of the things that I suggest you is to run the Microsoft Account troubleshooter and see if that helps.

    Once you download the file please run it and select the ­check box Apply repairs automatically and follow the on-screen instructions.

    Let us know how it goes.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator

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