How can I play NBA 2K23 without it crashing??

Question

I bought NBA 2k23 in early July and have yet to be able to actually play it. It loads and within 5 or so minutes it crashes every single time. I have not played a session over 15 minutes without it crashing. I have:

• Verified files
• Reinstalled game
• Restarted my PC
• Updated Graphics Drivers (RTX 3070 Ti)
• Updated Chipset (Ryzen 5 5600X)
• Disabled every single possible overlay (Discord, Steam, Nvidia, Xbox)
• Tried different windows user
• Hard reset my PC
• Replaced CPU (Ryzen 7 5800X3D)
• Replaced RAM (2x16GB Corsair Dominator)
• Updated BIOS
• Reinstalled and Reactivated Windows 10 64-bit
• Updated Chipset 2nd time (Ryzen 7 5800X3D)

I have absolutely no clue what else to do. I have already contacted 2k support and they referred me to Microsoft support. I've contacted Microsoft support twice and I have heard that the problem is not my PC but its the game. I must reiterate that if seemingly no one else has had this problem, or if 2k support disagreed, that is simply not possible. I’m no computer scientist or programmer so I do not know how to troubleshoot an issue to this depth. But I have 10.6 hours played on this game all of which have been sessions shorter than 20 minutes in which I have been trying to figure out how to play it. I paid $70, cannot get a refund, and have been trying to play it for months. I just want to play the game.

Answer 1

Hi Dylan,

My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

Please check your RAM modes (voltage, frequency, timings) are in compliance with numbers in the motherboard compatibility list for your RAM model.

Check Application journal (Event Viewer) for details of the crashes. Or save the journal to evtx file and share it to OneDrive for analysis.