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Every time I try to connect my camera via the Cam Link 4K (a supported piece of hardware for teams) to Teams, it shows a black box rather than the feed from my camera. However the cam link works with other applications such as Zoom and Discord. How do I fix this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, teams has an issue with the incoming recording format of your camera. Teams also does not accept 4k video and 60p. In my camera (a7iii), the recording formats are XAVC S 4K, XAVC S HD and AVCHD. I changed it to XAVC S or AVCHD (one or the other) and it worked.
Yes, teams has an issue with the incoming recording format of your camera. Teams also does not accept 4k video and 60p. In my camera (a7iii), the recording formats are XAVC S 4K, XAVC S HD and AVCHD. I changed it to XAVC S or AVCHD (one or the other) and it worked.
Just wondering whether this problem has been fixed? My version of MS Teams still cannot see the Elgato Camlink 4K camera, even though I just downloaded and installed the latest versions of both Teams and the Elgato software & drivers. Maybe there is a workaround?
If not, it is extraordinarily disappointing. In the current climate, I cannot fathom how Microsoft would allow Teams to fail to work with such a widely used webcam solution, especially given how important videoconferencing is now, and with the problem having been known about for so long.
I also have this issue. The video feed shows properly in my preview inside of Teams so it looks like everything is working but everyone else just sees a black image.
The Camlink 4K also shows as USB Composite Device 4 for some reason also.
I have the same problem. Works with every other program except Teams.
