Teams not working on Mac

Question

Hi, i am trying to access teams on mac, it was working fine. However the last few times i restart my computer, it just displays a blank white screen with no message and it does not load any further. I have tried uninstalling and installing. 

Would someone be able to help with this

Answer 1

This solves _a_ problem, not _the_ problem.

This has been an issue with Teams on Mac for at least six months and you're still referring to clearing the cache or use Teams online.

I am clearing the cache every now and then and it helps me continue working in Teams not having to resort to using the online version. I'm fairly fed up with this.

A fix is needed in the client, not by me or any other person having to manually clear something the client is adding which prevents it from working...

Answer 2

Thanks for your response Shawn, but starting yet another thread on this topic seems futile.

Me and my colleagues using MacOS are all experiencing this issue with Teams on Mac and we're all getting the same response, which is basically "empty your cache folder". Would you appreciate that as a valid response for any software?

I apologize for hijacking this thread, but please resolve the underlying issue rather than ask your users to empty the cache or use teams online.

Thanks

Answer 3

Hi Joawn,

You can try to clear Teams cache to see if it helps for your issue, please follow the steps below:

1. Click Go > Go To Folder.
2. Then negative to following folder and delete them to see if it helps.

~/Library/Caches/com.microsoft.teams 

~/Library/Caches/com.microsoft.teams.shipit 

~/Library/Application Support/Microsoft/Teams

As a workaround, please kindly using Teams online to handle your daily routines in case missing something important.

Best,

Shawn

Answer 4

I have same problem, i removed cache and upgraded to the latest version, but no luck, it like really long to load but after that i ll get message either to restart or singout, once i do that the cycle continues, pls reply into it as early as possible.

Answer 5

delete my cache didn't help on my mac - even the symptom is the same -> small white window with no content in it ??

Log shows:

2020-02-19 18:59:19.268 Teams[17949:349130] ADD: failed to create cache dictionary at path=/Users/####/Library/Caches/com.microsoft.teams. key=0x7fa8666a6850

2020-02-19 18:59:19.280 Teams[17949:349130] ADAL 2.6.9 Mac 10.14.6 [2020-02-19 17:59:19 - AFEDFAAF-14F8-41CD-9999-90CE7275DAAD] ERROR: Error raised: (Domain: "ADAuthenticationErrorDomain" Code: AD_ERROR_SERVER_USER_INPUT_NEEDED ProtocolCode: "(null)"