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Bluetooth connection error

Anonymous
2025-02-09T13:46:55+00:00

Bluetooth connection error

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-10T05:52:48+00:00

    Hello, ali hassan.84, 

    Thank you for visiting the Microsoft Community.

    Based on your description, I understand that you are encountering issues when connecting Bluetooth. However, there are some missing details and key information regarding the issue. I need to confirm the following: 

    1. At which stage of the connection process does the problem occur? Is the device not showing up in the available device list, or does it fail to pair after being selected, or does it fail to function properly after pairing successfully?
    2. What specific error message or code did you receive, if any? Could you provide the full error message?
    3. What type of Bluetooth device are you trying to connect? Is it a headset, mouse, keyboard, or another device? Are other devices working fine apart from the one you cannot connect?
    4. Are you using a built-in Bluetooth adapter or an external one?
    5. Have you tried restarting the Bluetooth adapter, updating Bluetooth drivers, checking Bluetooth settings, or other troubleshooting steps?

    This information will help us pinpoint the issue more accurately. If you have additional details, please feel free to share.

    Below are some general Bluetooth troubleshooting steps: 

    1. Check Device Manager 
      • Make sure Bluetooth is enabled in Device Manager. You can press Win + X, select Device Manager, find your Bluetooth adapter, and ensure there is no yellow warning sign.
    2. Restart Bluetooth Service 
      • Open the Services manager (search for “Services” in the Start menu), find the Bluetooth Support Service, right-click on it, and select Restart.
    3. Check Bluetooth Drivers 
      • Ensure your Bluetooth drivers are up-to-date. Ideally, check the manufacturer's support page. You can also try updating the drivers through Device Manager: 
        1. Right-click on the Bluetooth adapter.
        2. Select Update driver.
        3. Choose Search automatically for updated driver software.
    4. Restart Device 
      • Disable the Bluetooth adapter (you can disable it in Settings and then re-enable it), and restart your computer. This can sometimes resolve temporary connection issues.
    5. Remove and Re-pair Devices 
      • If the device has been paired before, try removing it in Settings and then re-pairing: 
        1. Open Settings and go to Bluetooth & other devices.
        2. Find the paired device and click Remove.
        3. Re-pair the device.

    If none of these steps work, please right-click to uninstall the Bluetooth driver and check the option “Delete the driver software for this device” in the uninstall confirmation window.

    Best wishes, Leo Z | Microsoft Community Support Specialist

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