Win 10 to Win 11 upgrade issues.

Question

I recently upgraded from Win 10 to Win 11. Before the upgrade my PC worked faultlessly for many years. It has very few "bells & Whistles" as I use it basically for Photoshop, a bit of online shopping and emails. The PC is built on an Asus MOB, AMD Ryzen 7, 32 Gb RAM and an NVIDIA Quadro K2200 GPU. The latest build is 26100.3194 Ver 24H2.

My problem is that it will not wake from a sleep condition. When I press the spacebar fans start etc but no screen opens and it appears that the keyboard / mouse are not recognised although I can't actually see the screen. This statement is based on the fact that in normal use I can turn the PC off from the keyboard but in the "half awake" condition this feature does not work.

If I use the reboot button on the case of the PC it restarts as if it had been shut down and function as normal.

The only other irritant is that "blue screens" which previously were what other people experienced but not me, have now increased for me as well.

Any suggestions for fixing the start from sleep issue would be welcome.

Answer 1

Thanks for the input. Quite a list so I will have a look this evening and see how things go. Thanks again.

Answer 2

Hello FrazerGould

Welcome to the Microsoft Community.

It sounds like you're facing two main issues after upgrading to Windows 11: the inability to wake up your PC from sleep and increased blue screen errors. Here are some troubleshooting steps that might help resolve these issues:

1. Sleep Issue (PC Not Waking Up)

There are a few potential causes for this behavior, so let's go through them:

A. Check Power Settings

Windows 11 might have different default power settings that could be affecting your system’s ability to wake from sleep properly. Try the following:

• Disable Fast Startup:
  1. Go to Control Panel > Power Options > Choose what the power buttons do.
  2. Click on Change settings that are currently unavailable.
  3. Under Shutdown settings, uncheck Turn on fast startup.
  4. Save changes and restart your PC.
• Adjust Sleep Settings:
  1. Go to Settings > System > Power & Battery.
  2. Under Sleep settings, make sure the sleep settings are configured as per your needs. You can try setting Sleep after to "Never" and test if it affects the wake issue.

B. Update Drivers (Especially GPU and Chipset)

Drivers, especially for older hardware like the NVIDIA Quadro K2200, might not be fully optimized for Windows 11. Here's what you can do:

• Update GPU Drivers, Chipset Drivers and USB Drivers
  1. Go to Device Manager.
  2. Expand the Display adapters section and right-click on your NVIDIA Quadro K2200.
  3. Select Update driver and choose to search automatically for updated drivers. Alternatively, visit NVIDIA’s website to manually download the latest driver for your GPU.
  4. Visit the Asus support website for your motherboard and ensure that you have the latest chipset and power management drivers for your motherboard, compatible with Windows 11.
  5. Sometimes, USB input devices like keyboards and mice might cause issues during wake-up if the drivers are outdated or incompatible with Windows 11.
  6. In Device Manager, expand the Universal Serial Bus controllers section.
  7. Right-click on each USB Root Hub and choose Update driver.

C. Disable Hybrid Sleep and Hibernate

Hybrid sleep and hibernation can sometimes cause problems with waking up. Disable them to see if it helps:

1. Open Control Panel > Power Options > Change plan settings next to your selected power plan.
2. Click on Change advanced power settings.
3. Scroll down to Sleep, expand the section, and disable both Hybrid sleep and Hibernate after.

D. Disable Wake on LAN (if applicable)

If your PC has a network card that is set to wake on LAN, it might conflict with the wake-up process from sleep. Here's how to disable it:

1. Open Device Manager.
2. Expand Network adapters and right-click on your network device.
3. Select Properties > Power Management tab.
4. Uncheck Allow this device to wake the computer.

2. Blue Screen (BSOD) Errors

Frequent blue screens after an OS upgrade can indicate driver or hardware compatibility issues. Try the following steps to reduce or eliminate these errors:

A. Check for Windows Updates

Ensure that your system is fully updated. Microsoft regularly releases updates for Windows 11 that fix stability and compatibility issues.

• Go to Settings > Windows Update and click Check for updates.

B. Check for System File Corruption

Corrupted system files can also lead to BSODs. You can use the built-in System File Checker (SFC) tool to scan and fix corruption:

1. Open Command Prompt as an administrator.
2. Run the following commands one by one:
   DISM /Online /Cleanup-Image /ScanHealth 
   DISM /Online /Cleanup-Image /CheckHealth 
   DISM /Online /Cleanup-Image /RestoreHealth
3. Run sfc /scannow and wait for the process to complete. Check if there are any detected errors.

C. Review Crash Dumps and Logs

Windows automatically generates crash dumps when a BSOD occurs. Please check if there're any blue screen dump files under C:\Windows. The dump files are generated when a blue screen happens on your device, it carries some essential data we can use to analyze your blue screen issue. The files may have a name as "MEMORY.DMP" or "111124-16953-01.dmp" (similar numbers). If you can find one, share it with us via OneDrive, and we can investigate deeper into your issue.

If you can't find the Minidump folder in the specified location, it might be hidden. To show the hidden files and folders, click on the "View" tab in File Explorer and check the "Hidden Items" option.

If the Minidump folder is not yet present, it may be because the system is not configured to create Minidump files. To enable this feature, follow these steps:

Press Windows key + X and select "System".

Click "Advanced System Settings" on the left side.

In the System Properties window, go to the "Advanced" tab and click the "Settings" button in the "Startup & Recovery" section.

In the Startup and Recovery window, make sure that the "Write Debug Information" pop-up menu is set to "Small Memory Dump (256 KB)" or "Kernel Memory Dump."

Click "OK" to save your changes.

Restart your computer for the changes to take effect.

Final Tips:

• Perform a Clean Boot to see if a background program is causing the issue. This will start Windows with a minimal set of drivers and startup programs. How to perform a clean boot in Windows - Microsoft Support
  1. Press Windows + R, type msconfig, and press Enter.
  2. Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  3. Go to the Startup tab and click Open Task Manager.
  4. Disable all startup items.
  5. Restart your computer.
     Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of a problem.   
     These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get back on track. 
     Now check if the issue persists. If it stops, you can narrow down which service or program is causing the issue by re-enabling them one by one and testing after each.

By systematically following these steps, you should be able to narrow down the cause of the sleep issue and the BSODs, and hopefully resolve them. Let me know how it goes or if you need further assistance!

Best Regards,

William.Y | Microsoft Community Support Specialist